Travel Coordinator (For Pooling 2026)

easy-outsource; Philippines; Remote; PHP 301,000 - 536,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Professional growth opportunities

Collaborative team environment

Career pipeline for upcoming projects

Job summary

A renowned outsourcing company in the Philippines is seeking a diligent Travel Operations Specialist to oversee customer bookings. This role involves managing communications with vendors, preparing travel documents, and maintaining reservation records. The ideal candidate should excel in organization and communication, with a strong focus on detail. Enjoy the flexibility of working remotely and benefit from a collaborative environment while contributing to seamless travel experiences for clients.

Qualifications

• Detail-oriented and proactive approach to managing bookings.
• Ability to follow structured processes while multitasking.
• Experience with vendor communications and ticketing.

Responsibilities

• Manage end-to-end operations of customer bookings.
• Confirm and document each component of customer bookings.
• Maintain updated records in reservation systems.

Skills

Strong organizational skills

Effective communication

Attention to detail

Problem-solving

Tools

Salesforce

Job description

Easy Outsource is currently building our talent pipeline for upcoming January 2026 project ramps. Join us now to secure your spot in our pool of top candidates!

Job Summary:

We are seeking a detail-oriented and proactive Travel Operations Specialist to join our outsourced back-office team. In this role, you will manage end-to-end operational aspects of customer bookings, including vendor communications, booking confirmations, ticketing, and documentation. You will serve as a critical link between suppliers, internal teams, and customers, ensuring every trip component is accurately confirmed, documented, and delivered on time.

The ideal candidate will have strong organizational and communication skills, a keen eye for detail, and the ability to follow structured processes while handling multiple bookings simultaneously. While the initial focus is on back-office operations, there is potential for future expansion into customer-facing support, live chat and email assistance, and accounting-related functions. This role is perfect for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are committed to providing seamless travel experiences for customers.

Requirements

The initial scope of outsourced services will include:

• Vendor Communications & Booking Confirmations: Proactively contact travel suppliers (rail operators, hotels, tour companies) to confirm each component of a customer’s booking via phone, email, or supplier online portals. Confirm services with vendors through messaging, websites, portals, and/or phone calls, mirroring the responsibilities of our internal Operations Coordinators and current BPO team. Follow up persistently on unresolved services, requesting rooms above allotment or alternate options when necessary.
• Document Preparation and Issuance: Prepare and assemble electronic travel documents once bookings are confirmed. Issue tickets or vouchers for all booked components and attach these documents to the respective bookings in our system. Manage ticket issuance, exchanges, refunds or reissues if changes occur, and send complete travel packet to customers via email.
• Reservation System Maintenance: Maintain updated records in our reservation systems (Salesforce) for all trip components. Update booking status, log confirmation numbers, attach PDFs, and coordinate with sales or guest relations departments. Ensure incomplete bookings are followed up until resolved.

Future Expansion Possibilities

• Post Booking Live Chat Support (Future): Provide real-time assistance to customers via our website’s chat system, answering questions about bookings, handling small changes, and triaging issues.
• Post Booking Email Support (Future): Handle customer emails, ranging from simple requests to more involved inquiries. Manage inbox or Servicecloud Cases, respond within agreed time frames, follow tone guidelines, and elevate complex issues.
• Accounting Functions (Future): Manage accounts payable and accounts receivable processes, including processing and reconciling supplier invoices, monitoring customer payments, issuing invoices, following up on outstanding balances, and coordinating with internal stakeholders.

Benefits

• Fully Remote Work: Work from anywhere in the Philippines with a flexible setup.
• Work-Life Balance: Manage your schedule while meeting performance expectations.
• Professional Growth Opportunities: Gain experience in travel operations with potential expansion into customer support and accounting functions.
• Collaborative Team Environment: Work alongside experienced internal teams and global clients.
• Career Pipeline: Be part of our talent pool for upcoming project ramps, including January 2026 initiatives.