Travel Operations Specialist

Aux; Philippines; Remoto; PHP 446.000 - 893.000; Tempo pieno

Vantaggi offerti da questo lavoro

Food Allowance

Government Benefits

13th Month pay

Work Equipment

Night Differential (hourly)

Leaves and Holiday pay

Overtime pay

Referral bonus

HMO

Descrizione del lavoro

Aux is seeking an experienced Travel Operations Specialist to coordinate complex travel arrangements and premium experiences. This remote role requires strong organization, attention to detail, and the ability to handle multiple bookings and deadlines across time zones.

The position supports active travelers during schedule changes and disruptions, with an emphasis on operational excellence and client satisfaction. US Eastern Time coverage and premium service are core aspects of this role.

Competenze

• Minimum 2 years in travel agency operations, hospitality reservations, or similar operational role.
• Excellent written and verbal English communication.
• Experience invoicing, payment tracking, and admin processes.
• Proficiency with CRM systems and Microsoft Office.

Mansioni

• Book and manage air travel via GDS platforms.
• Handle fare rules, exchanges, reissues, cancellations, and changes.
• Coordinate hotel/villa/transport/dining/experiences reservations.
• Prepare travel documents, confirmations, and itineraries.
• Generate client invoices and reconcile supplier payments.

Conoscenze

Travel operations

GDS experience

Air travel booking

CRM proficiency

Microsoft Office (Outlook, Excel, Word

Strumenti

Amadeus

Galileo

Sabre

Zoho CRM

Axus

Travefy

Slack

Descrizione del lavoro

We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

NOTE: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

Key Responsibilities

Travel Operations

• Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre
• Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes
• Coordinate hotel, villa, transportation, dining, and experience reservations
• Research and compare supplier availability, rates, and travel options
• Monitor upcoming departures and proactively identify operational issues before they impact clients

Client & Trip Support

• Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages
• Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics
• Support active travelers during schedule changes, disruptions, and other operational matters
• Assist with travel documentation and visa-related research

Administrative & Financial Support

• Generate and track client invoices
• Reconcile supplier payments and commission records
• Maintain accurate booking records and documentation within CRM systems
• Support reimbursement processing and travel-related accounting tasks
• Ensure all records are accurate, organized, and up to date

Supplier Coordination

• Build and maintain strong relationships with travel suppliers and service partners
• Coordinate confirmations, payments, special requests, and operational follow-ups
• Maintain supplier databases and booking records with a high level of accuracy

Requirements

• Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple bookings and deadlines simultaneously
• Excellent written and verbal English communication skills
• Experience with invoicing, payment tracking, and administrative processes
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
• Experience using CRM systems
• Ability to work during US Eastern Time business hours

Preferred

• Experience with Amadeus, Galileo, or Sabre
• Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms
• Experience supporting premium or luxury travel services
• Background in bookkeeping, accounting, or travel finance
• Additional language skills are an advantage

What We're Looking For

• Highly organized and process-oriented
• Detail-focused and accurate under pressure
• Resourceful and proactive when solving operational challenges
• Comfortable working in a fast-paced environment with changing priorities
• Dependable, professional, and discreet when handling confidential information
• A collaborative team player who takes ownership of assigned responsibilities

Schedule

• Full-Time Remote
• Monday to Friday
• US Eastern Time core business hours
• Flexibility required during active travel periods and urgent operational situations

Benefits

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)