Travel Operations General Manager — Growth & Impact

Strata Results Group; Muntinlupa; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Performance-based incentives

Travel discounts

Comprehensive health benefits

Retirement benefits

Career growth opportunities

Job summary

Strata Results Group is seeking an experienced General Manager to lead their travel agency operations in Muntinlupa. The role requires strong leadership to drive business growth, manage daily operations, and ensure exceptional customer experiences.

Ideal candidates will have 5+ years in the travel industry, proven leadership skills, and a focus on strategic growth. Comprehensive health and retirement benefits, along with performance-based incentives, are also offered for this role.

Qualifications

• Minimum of 5–10 years of experience in the travel or tourism industry.
• At least 3–5 years in a leadership role.
• Strong understanding of travel operations and ticketing systems.

Responsibilities

• Develop and execute business strategies to achieve revenue targets.
• Monitor industry trends and competitor activities.
• Oversee daily operations including ticketing and customer service.
• Implement systems to improve operational efficiency.
• Ensure exceptional customer service across all touchpoints.

Skills

Leadership and decision-making skills

Excellent communication and interpersonal abilities

Strategic thinking and problem-solving skills

Financial acumen and analytical capability

Customer-focused mindset

Education

Bachelor's degree in Business Administration, Tourism, Hospitality or related field

MBA (advantage)

Job description

Strata Results Group is seeking an experienced General Manager to lead their travel agency operations in Muntinlupa. The role requires strong leadership to drive business growth, manage daily operations, and ensure exceptional customer experiences.

Ideal candidates will have 5+ years in the travel industry, proven leadership skills, and a focus on strategic growth. Comprehensive health and retirement benefits, along with performance-based incentives, are also offered for this role.