Travel And Hospitality Customer Care Specialist

Metacom Careers; Pasay; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Performance bonus

HMO

Health insurance

Professional development

Job training

Job summary

Metacom Careers is seeking a Customer Service Representative (Travel & Hospitality) for an on-site role in Pasay. No prior experience is required and a High School diploma is acceptable for applicants seeking full-time employment in the travel and hospitality sector.

You will address inquiries, assist with bookings, resolve issues promptly, and maintain accurate customer records while collaborating with colleagues to uphold excellent service levels and customer satisfaction.

Qualifications

• Provide excellent customer service in travel & hospitality.
• Assist customers with inquiries and bookings.
• Resolve complaints promptly and professionally.
• Maintain thorough records of customer interactions.
• Collaborate with team to improve service delivery.

Responsibilities

• Provide exceptional customer service to clients in the travel and hospitality sector.
• Assist customers with inquiries and bookings for travel arrangements.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Description:

Customer Service Representative / Travel & Hospitality

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

• Employee Recognition and Rewards
• Performance Bonus, Incentives
• Government Mandated Benefits
• Insurance Health & Wellness
• HMO
• Professional Development
• Job Training, Professional Development

Description

• Provide exceptional customer service to clients in the travel and hospitality sector.
• Assist customers with inquiries and bookings for travel arrangements.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Positive attitude, patience, and problem-solving abilities.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.