Travel & Healthcare CSR Specialist (Flexible Hours)

Recruitify_HR; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing agency is seeking an experienced customer service representative to assist customers with travel and healthcare inquiries. This role includes managing bookings and cancellations while providing accurate information and solutions to customer issues. Ideal candidates should have 3-5 years of experience in a similar role and possess strong communication and problem-solving skills. Applicants should also have a customer-focused attitude and be prepared to work flexible hours, including weekends and holidays.

Qualifications

• 3-5 years of experience in customer service or related industry.
• Ability to work under pressure and handle multiple tasks effectively.
• Empathetic and customer-focused attitude.

Responsibilities

• Assist customers with travel and healthcare inquiries, providing accurate information.
• Manage bookings, cancellations, and changes to travel itineraries.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication skills

Problem-solving skills

Education

Diploma or equivalent experience

Job description

A staffing agency is seeking an experienced customer service representative to assist customers with travel and healthcare inquiries. This role includes managing bookings and cancellations while providing accurate information and solutions to customer issues. Ideal candidates should have 3-5 years of experience in a similar role and possess strong communication and problem-solving skills. Applicants should also have a customer-focused attitude and be prepared to work flexible hours, including weekends and holidays.