Travel & Financial Associate. Salary upto 25K-40K

Recruitify_HR; Pasig; On-site; PHP 250,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries via phone, email, and chat in a professional manner, ensuring accurate information is provided.

You will resolve issues and complaints, document conversations in the customer database, and collaborate with team members and other departments to deliver a seamless customer experience; you will also participate in training to continuously enhance skills in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• Experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Patience and empathy towards customers.
• Willingness to participate in training and development.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.
  
  

Description

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.
  
  

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 58 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Patience and empathy towards customers.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.