Travel Experience Success Agent — Remote/Hybrid

Goway Travel; Manila; Hybrid; PHP 312,000 - 391,000; Full time

Benefits offered by this job

Monthly internet subsidy

Birthday leave

Generous paid vacation and personalle

Job summary

Goway Travel is hiring a Customer Experience Agent in Manila. The role supports clients across travel and post-travel services, delivering first-class service with strong problem-solving and CRM proficiency.

Responsibilities include handling bookings, itineraries, and inquiries via multiple channels, and collaborating across teams to ensure seamless client experiences. Remote/hybrid flexibility is available.

Qualifications

• Experience in customer service or travel-related support is preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple inquiries and maintain accuracy.

Responsibilities

• Provide support via phone, email, and other channels for travel bookings, itineraries, and post-travel inquiries.
• Act as trusted advisor to clients and deliver proactive solutions.
• Use internal systems to manage client information, bookings, and follow-ups.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

None

Tools

iVector

Salesforce

Tour Plan

hotel beds

Job description

Goway Travel is hiring a Customer Experience Agent in Manila. The role supports clients across travel and post-travel services, delivering first-class service with strong problem-solving and CRM proficiency.

Responsibilities include handling bookings, itineraries, and inquiries via multiple channels, and collaborating across teams to ensure seamless client experiences. Remote/hybrid flexibility is available.