Remote Travel Success Agent

Goway Travel; Pasig; Hybrid; PHP 312,000 - 391,000; Full time

Benefits offered by this job

Monthly internet subsidy

Birthday leave

Generous paid vacation and personal葉e

Job summary

Goway Travel in Manila offers a Travel Customer Success Agent role with hybrid work options. You will handle travel bookings, itinerary management, and post-travel inquiries, acting as a trusted advisor and delivering proactive solutions to clients.

Proficiency in CRM systems and reservation platforms is essential, as is the ability to multitask across multiple lines of business. The role reports to the Operations Manager and provides a competitive PHP salary with benefits and growth

Qualifications

• Strong verbal and written communication skills.
• Proficiency in CRM systems and reservation platforms.
• Ability to multitask across multiple lines of business while maintaining accuracy.

Responsibilities

• Provide exceptional support to clients via phone, email, and other channels, covering travel bookings, itinerary management, post-travel inquiries, and related services.
• Act as a trusted advisor to clients, anticipating their needs and delivering proactive solutions.
• Utilize internal systems (iVector, Salesforce, Tour Plan, hotel beds, etc.) to manage client information, bookings, and follow-ups accurately.
• Support multiple lines of business while maintaining a high standard of service and efficiency.
• Collaborate with cross-functional teams to resolve client issues quickly and effectively.
• Document all interactions thoroughly to ensure continuity and accuracy of client records.
• Uphold company standards of professionalism, accountability, and first-class service in every client interaction.

Skills

Verbal communication

Written communication

CRM systems

Reservation platforms

Multitasking

Flexibility

Tools

iVector

Salesforce

Tour Plan

Hotel beds

Job description

Goway Travel in Manila offers a Travel Customer Success Agent role with hybrid work options. You will handle travel bookings, itinerary management, and post-travel inquiries, acting as a trusted advisor and delivering proactive solutions to clients.

Proficiency in CRM systems and reservation platforms is essential, as is the ability to multitask across multiple lines of business. The role reports to the Operations Manager and provides a competitive PHP salary with benefits and growth