Travel Experience Counselor III

CW Government Travel; Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

Amex GBT seeks a Travel Consultant to serve corporate clients from our Manila office. You will advise and arrange travel for individuals and groups, researching options and proactively meeting traveler needs while upselling additional services.

You will book air, road, rail, and hotels domestically and internationally, using GDS systems including Amadeus. Join a 24/7 Traveler Care team committed to service excellence and compliance.

Qualifications

• 5 years of relevant work experience in travel
• Strong client service and communication skills
• Able to work in a fast-paced corporate travel environment
• Attention to detail and integrity in handling traveler data

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups)
• Analyze and research travel options, anticipate traveler needs and upsell services
• Book domestic and international business travel (air, road, rail, hotels)
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided
• Ensure compliance with travel policy and regulatory requirements
• Provide courteous service and accommodate special requests
• Collaborate with team to mentor colleagues and improve service levels

Skills

5 years travel experience

customer service excellence

professional communication

team collaboration

Tools

Amadeus GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled team, providing outstanding service to our corporate business clients.

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• 5 years of relevant work experience related to the travel business
• Corporate travel experience is required
• Native GDS expertise (preferably Amadeus)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the graveyard shift (10pm-12am), but please be flexible and prepared to work morning shifts (7am-11am) rotation and weekends. This role works onsite 5 days a week at our office in McKinley, Taguig.

Location

Manila, Philippines

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

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