Corporate Travel Counselor

CW Government Travel; Philippines; Hybrid; PHP 350,000 - 520,000; Full time

Job summary

Amex GBT is seeking a travel professional to advise and arrange corporate travel for individuals and groups from Makati, Philippines. The role involves domestic and international bookings across air, rail, and hotel, using GDS systems, and communicating via phone, chat, email, and back-office tools.

You will act as a trusted advisor, offering proactive recommendations and upselling services while adhering to company travel policies.

Qualifications

• Minimum 3 years in travel industry, preferably corporate travel; knowledge of fares and ticketing rules.
• Native GDS expertise (Sabre, Amadeus)
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail and data privacy
• Strong understanding of the travel industry (business/leisure/airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Responsibilities

• Advise and arrange travel for corporate customers.
• Book domestic and international business travel across air, rail, road, and accommodations.
• Use GDSs Sabre, Amadeus, Apollo, and Galileo (training may be provided).
• Communicate with customers via phone, chat, email, and back-office systems.
• Act as trusted advisor by offering travel advice and upselling services within policy.
• Aim to meet account-specific goals like customer satisfaction and service metrics.
• Work in a 24/7 Traveler Care unit with hybrid schedule (3 days in-office, 2 days remote).

Skills

Communication skills

Attention to detail

Teamwork

Integrity

Tools

Sabre GDS

Amadeus GDS

Apollo GDS

Galileo GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account‑specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Minimum 3 years of experience in the travel industry (preferably corporate travel) and understanding of fares and ticketing rules for car, air, and hotel
• Native GDS expertise (Sabre, Amadeus)
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. This role requires flexibility in schedule and must be willing to work on a hybrid set-up including weekends (with 3 days' work in the office and 2 days' work from home).

Location

Makati, Philippines

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box;' You may be exactly the person we're looking for!