Travel Experience Counselor III

Global Business Travel Group; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion programs

Job summary

Global Business Travel Group, operating as Amex GBT, seeks a Travel Consultant to deliver exceptional service to corporate clients in Manila. You will advise and arrange travel for individuals and groups, and ensure adherence to travel policies while offering additional services.

You will use Sabre, Apollo, Galileo and Amadeus GDS systems, conduct option analyses, and collaborate with teammates to continuously raise service levels in a 24/7 traveler care environment.

Qualifications

• 5 years of relevant work experience in travel
• Corporate travel experience required
• Native GDS expertise (Amadeus preferred)
• Professional written and verbal communication
• Strong attention to detail
• Integrity and handling of personal traveler information
• Understanding of travel industry (business/leisure travel)
• Ability to resolve issues independently/with suppliers
• Teamwork and openness to feedback

Responsibilities

• Advise and arrange travel for corporate business customers (individuals and groups)
• Conduct analysis and research on travel options and anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel in various complexities
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided
• Ensure compliance with travel policies and provider regulations
• Provide courteous, proactive telephone service and handle special requests
• Collaborate with team to coach, mentor, and improve service levels

Skills

Customer service

Corporate travel knowledge

GDS familiarity

Communication skills

Attention to detail

Teamwork

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• 5 years of relevant work experience related to the travel business
• Corporate travel experience is required
• Native GDS expertise (preferably Amadeus)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the graveyard shift (10pm-12am), but please be flexible and prepared to work morning shifts (7am-11am) rotation and weekends. This role works onsite 5 days a week at our office in McKinley, Taguig.

Location

Manila, Philippines

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!