Travel Counselor

Constellation Travels Inc.; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

A travel management company in Makati is seeking a dedicated team member to manage flight travel requests, assist clients, and communicate with various suppliers. The ideal candidate is a tourism graduate with strong social skills and the ability to work in shifts. Responsibilities include ensuring requests are fulfilled in line with service agreements and maintaining accurate documentation.

Qualifications

• Able to follow company procedures and guidelines.
• Capable of managing multiple client requests efficiently.
• Willingness to work in shifts including weekends and holidays.

Responsibilities

• Fulfill flight travel requests as per customer requirements.
• Act as account manager for assigned clients.
• Communicate with airlines and GDS providers as needed.
• Acts as account manager to the assigned client. Ensures that all requests are closed and handled accordingly – bookings should be any of the following: flown, rebooked, or cancelled to proper communication and monitoring. Regularly monitors the queue to ensure that any flight cancellations and disruptions are properly addressed.
• Ensures completeness of documents necessary for billing to assure that all transactions are billed to the client.
• Communicates with third parties (i.e. airlines, GDS providers) as needed.
• Ensures that all monitoring forms and needed documentation are complete, accurate and timely.
• Stays abreast of all airlines rules and regulations, tariffs and other industry requirements and accurately applies this information when creating bookings.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures. Shall raise suggestions and concerns to improve the process.
• Keeps immediate superior promptly and fully informed of all problems and unusual matters of significance and takes prompt corrective action when necessary or suggests alternative courses of action (e.g. no internet connection, GDS problem).
• Maintains favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Skills

Social and emotional intelligence

Education

Tourism graduate or any related course

Job description

Responsibilities

• Ensures that flight travel requests are fulfilled in accordance with the customer requirements stipulated in the Service Level Agreement (i.e. lowest possible fare, response time, number of options, booking details).
• Follows the company work procedures, guidelines, and standards in customer service, builds Passenger Name Records (PNR) and profiles, tickets, attendance, and accuracy of work to eliminate errors and avoid ADMs.
• Participates fully as a team member to assist as needed in completing client requests/requirements (e.g. extending help when there are on-leave TCs).
• Acts as account manager to the assigned client. Ensures that all requests are closed and handled accordingly – bookings should be any of the following: flown, rebooked, or cancelled to proper communication and monitoring. Regularly monitors the queue to ensure that any flight cancellations and disruptions are properly addressed.
• Ensures completeness of documents necessary for billing to assure that all transactions are billed to the client.
• Communicates with third parties (i.e. airlines, GDS providers) as needed.
• Ensures that all monitoring forms and needed documentation are complete, accurate and timely.
• Stays abreast of all airlines rules and regulations, tariffs and other industry requirements and accurately applies this information when creating bookings.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures. Shall raise suggestions and concerns to improve the process.
• Keeps immediate superior promptly and fully informed of all problems and unusual matters of significance and takes prompt corrective action when necessary or suggests alternative courses of action (e.g. no internet connection, GDS problem).
• Maintains favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Qualifications

• Tourism graduate or any related course.
• Has a high level of social and emotional intelligence.
• Willing to be assigned to rotation shifts, weekend, and holiday duty.