Travel Consultant

V.Group; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

V.Group in Manila is seeking a Travel Coordinator to support the Travel Department in line with IATA requirements. You will manage relationships with clients and suppliers, coordinate flights, accommodation, visas, and related travel logistics, and ensure policy compliance and cost efficiency.

Ideal candidates are fluent in English, experienced in similar roles, and comfortable using Amadeus or equivalent software.

Qualifications

• Able to use Amadeus or equivalent software.
• Experience in a similar travel/logistics role.
• Customer-focused with strong communication.
• Excellent written and verbal English.
• Organised and able to work under pressure.

Responsibilities

• Coordinate and confirm flights, accommodation, car hire, rail, visas, conferences and events.
• Manage relationships with internal and external customers and suppliers.
• Ensure Travel Management Policy is followed and costs are controlled.
• Produce invoices/credit notes as required.
• Assist in onboarding of new clients and contribute to process improvements.

Skills

Customer focus

Communication skills

Attention to detail

Organised

Fluent English

Tools

Amadeus

Job description

Location Country

Philippines

Work Location

Manila

Who are V

As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

• Undertake the activities of the Travel Department within IATA requirements.
• Managing relationships with internal and external customers to maximise business levels.
• Managing relationships with suppliers – internal and external.

Key Responsibilities And Tasks

Coordination and confirmation of the below in a timely manner to include:

• Flights – Marine, Offshore and Commercial
• Accommodation
• Car Hire
• Rail
• Taxis
• Ferry's
• Visas
• Conferences, Meetings and Events
• Charter Flights / Helicopters

• Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.
• To ensure the clients Travel Management Policy is always adhered too.
• To be cost effective in the workplace and actively look for opportunities to upsell / cross sell.
• Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant advice and information.
• Escalation of relevant accounting (client or supplier) queries to a point of resolution.
• Assist in onboarding of new clients.
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best practice.
• Any other related duties as delegated within the scope and level of the post.

What can I expect in return

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Able to use Amadeus or equivalent software
• Experience in a similar role
• Customer focussed and ability to work as part of a busy team
• Excellent communication skills – written and verbal
• Attention to detail
• Ability to think and react quickly and calmly when under pressure.
• Organised and self-motivated
• Can do attitude.
• Must be fluent in English

Desirable

• Experience of Protas or other back office software
• Familiarity with sales driven environment
• Experience in an international/matrix structure