Travel Concierge & Support Specialist

Virtual Staffing Solutions; Leyte; On-site; PHP 179,000 - 290,000; Full time

Job summary

Virtual Staffing Solutions seeks a customer service associate to advise clients on travel package options. The role relies on strong communication and destination knowledge to guide customers toward ideal getaways and encourage repeat bookings.

You will handle inquiries via phone, email, or chat, provide information, assist with purchases, and resolve issues, escalating when needed. Prior travel sales or customer-facing experience is a plus, and teamwork is essential.

Qualifications

• Experience in customer-facing roles is preferred in travel or service industries.
• Strong communication skills are essential for handling inquiries and complaints.
• Knowledge of travel products and destinations helps tailor recommendations.

Responsibilities

• Answering phone calls, emails, or chat inquiries from customers.
• Providing product or service information, assisting with purchases, and guiding customers through processes.
• Handling customer complaints or problems, troubleshooting, and offering appropriate solutions.
• Escalating issues to higher management when necessary.

Skills

Verbal & written communication

Sales experience

Travel knowledge

Customer service

Travel sales experience

Team player

Job description

Virtual Staffing Solutions seeks a customer service associate to advise clients on travel package options. The role relies on strong communication and destination knowledge to guide customers toward ideal getaways and encourage repeat bookings.

You will handle inquiries via phone, email, or chat, provide information, assist with purchases, and resolve issues, escalating when needed. Prior travel sales or customer-facing experience is a plus, and teamwork is essential.