Travel Concierge & Client Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Recruitify_HR is seeking a seasoned travel customer service professional to manage bookings and assist clients with inquiries. The role requires 5–8 years in customer service or the travel industry and a Bachelor’s degree in Hospitality, Business Administration, or related fields.

The candidate will handle bookings, pricing questions, itinerary changes, and refunds while staying up-to-date with travel regulations and supplier options.

Qualifications

• Educational Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field.
• Experience Level: 5–8 years of experience in customer service or travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in travel booking software and customer management systems.
• Qualities and Traits: Detail-oriented with a passion for travel.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in Hospitality, Business Administration, or a related field

Tools

Travel booking software

Customer management systems

Job description

Recruitify_HR is seeking a seasoned travel customer service professional to manage bookings and assist clients with inquiries. The role requires 5–8 years in customer service or the travel industry and a Bachelor’s degree in Hospitality, Business Administration, or related fields.

The candidate will handle bookings, pricing questions, itinerary changes, and refunds while staying up-to-date with travel regulations and supplier options.