Travel Booking & Support Specialist

Sutherland Philippines; Camarines Sur; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision benefits

Dental benefits

Health benefits

Flexible scheduling

Performance incentives

Job summary

A prominent customer service provider in Camarines Sur is hiring a Customer Service Associate to manage travel-related inquiries and bookings. The role includes handling pre-booking questions, cancellations, refunds, and ensuring customers receive timely confirmations. Ideal candidates have at least 2 years of college or relevant work experience, strong communication skills, and can work with computers. The position offers paid training, time off, and health benefits, promoting a flexible schedule.

Qualifications

• Finished at least 2 years in college or High School Graduate + relevant work experience.
• Sales, Outbound Sales or Travel experiences are preferred.
• Excellent English written and verbal communication skills.
• Working knowledge on computers.

Responsibilities

• Handle all booking-related inquiries, including pre-booking questions.
• Expertly manage cancellations and refund requests.
• Ensure timely booking confirmations for customers.
• Assist customers with 'Reserve Now, Pay Later' options.

Skills

Excellent English written and verbal communication skills

Sales experience

Outbound sales experience

Travel experience

Working knowledge on computers

Education

Finished at least 2 years in college or High School Graduate + relevant work experience

Job description

A prominent customer service provider in Camarines Sur is hiring a Customer Service Associate to manage travel-related inquiries and bookings. The role includes handling pre-booking questions, cancellations, refunds, and ensuring customers receive timely confirmations. Ideal candidates have at least 2 years of college or relevant work experience, strong communication skills, and can work with computers. The position offers paid training, time off, and health benefits, promoting a flexible schedule.