CSR (Mandarin Speaker)

First Maritime Shared Services; Parañaque; On-site; PHP 350,000 - 500,000; Full time

Job summary

First Maritime Shared Services seeks a travel support professional to assist guests and travel advisors with bookings, itineraries, and destination experiences. You will engage across phone, email, live chat, and video calls to deliver luxury, high-touch service.

Experience in travel or hospitality and strong written/spoken communication are required to excel in this role. Familiarity with Salesforce and Seaware is a plus, and the team values polished, guest-centric interactions.

Qualifications

• Relevant experience in travel, hospitality, or luxury customer support.
• Strong communication skills across written and spoken channels.

Responsibilities

• Guest & Advisor Support: Assist guests and travel advisors with bookings, itineraries, and destination experiences.
• Omnichannel Communication: Provide top-tier support via phone, email, live chat, and video calls.
• High-Touch Service: Deliver personalized, luxury-standard service to ensure memorable travel journeys.
• System Operations: Utilize core industry platforms including Salesforce and Versonix Seaware.

Skills

Travel industry experience

Luxury customer support

Strong communication

Tools

Salesforce

Versonix Seaware

Job description

Key Responsibilities

• Guest & Advisor Support: Assist guests and travel advisors with bookings, itineraries, and destination experiences.
• Omnichannel Communication: Provide top-tier support via phone, email, live chat, and video calls.
• High-Touch Service: Deliver personalized, luxury-standard service to ensure memorable travel journeys.
• System Operations: Utilize core industry platforms including Salesforce and Versonix Seaware.

Qualifications

• Relevant experience in travel, hospitality, or luxury customer support.
• Strong communication skills across written and spoken channels.