Training Supervisor for Healthcare

Concentrix Philippines; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix Philippines is seeking a Training Supervisor to oversee the development and implementation of training programs and quality assurance processes to ensure staff meet performance and service standards.

This role involves coordinating with departments, driving continuous improvement, and reporting outcomes to senior management.

Qualifications

• Experience in training and quality management.
• Strong leadership and communication skills.
• Proficiency in training software and quality management tools.
• Ability to analyze data and generate actionable insights.

Responsibilities

• Design and implement comprehensive training programs for new hires and existing employees.
• Update training materials and methods to reflect current industry best practices.
• Develop and maintain quality assurance protocols to ensure compliance with company standards.
• Conduct regular audits and evaluations to monitor performance and service quality.
• Track and analyze employee performance data to identify areas for improvement.
• Provide feedback and coaching to staff to enhance their skills and performance.
• Work closely with department managers to identify training and development needs.
• Coordinate with HR to align training programs with overall organizational goals.
• Prepare and present reports on training and quality assurance activities to senior management.
• Maintain accurate records of training sessions, evaluations, and outcomes.
• Lead initiatives to improve training effectiveness and quality assurance measures.
• Stay updated with industry trends to incorporate innovative training and quality strategies.

Job description

Training Supervisor

Overview:
The Training Supervisor is responsible for overseeing the development and implementation of training programs and quality assurance processes to ensure that staff meet performance and service standards. This role involves coordinating with various departments to promote continuous improvement and maintaining high-quality service delivery.

Key Responsibilities:

1. Training Program Development:

   • Design and implement comprehensive training programs for new hires and existing employees.

   • Update training materials and methods to reflect current industry best practices.

2. Quality Assurance:

   • Develop and maintain quality assurance protocols to ensure compliance with company standards.

   • Conduct regular audits and evaluations to monitor performance and service quality.

3. Performance Monitoring:

   • Track and analyze employee performance data to identify areas for improvement.

   • Provide feedback and coaching to staff to enhance their skills and performance.

4. Collaboration:

   • Work closely with department managers to identify training and development needs.

   • Coordinate with HR to align training programs with overall organizational goals.

5. Reporting and Documentation:

   • Prepare and present reports on training and quality assurance activities to senior management.

   • Maintain accurate records of training sessions, evaluations, and outcomes.

6. Continuous Improvement:

   • Lead initiatives to improve training effectiveness and quality assurance measures.

   • Stay updated with industry trends to incorporate innovative training and quality strategies.

Qualifications:

• Proven experience in training and quality management.

• Strong leadership and communication skills.

• Proficiency in training software and quality management tools.

• Ability to analyze data and generate actionable insights.