Training Specialist II — Curriculum & Delivery

Concentrix; Mandaluyong; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix Mandaluyong seeks a Trainer II to deliver client-focused training for new hires, product updates, and ongoing refresher courses. The role requires certification in Trainer Certification Program and mentoring to Program Ready Trainers.

You will design materials, use varied delivery methods, monitor learner progress, and collaborate with Operations to transition agents to production. Strong communication and MS Office skills are essential.

Qualifications

• Bachelor's Degree in related field required.
• 2–4 years of training experience preferred.
• Experience with adult learning techniques and modern training methods.

Responsibilities

• Deliver client-focused training to new hires and for product updates.
• Provide coaching and feedback, monitor trainee progress, and give readiness recommendations.
• Prepare and present training materials through classroom learning, demonstrations, and activities.
• Assess training effectiveness and support curriculum improvements.

Skills

Training methodologies

Soft skills

Communication skills

Microsoft Office

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix Mandaluyong seeks a Trainer II to deliver client-focused training for new hires, product updates, and ongoing refresher courses. The role requires certification in Trainer Certification Program and mentoring to Program Ready Trainers.

You will design materials, use varied delivery methods, monitor learner progress, and collaborate with Operations to transition agents to production. Strong communication and MS Office skills are essential.