Training Specialist: Classroom & Performance Coach

NTT DATA, Inc.; Philippines; On-site; PHP 300,000 - 550,000; Full time

Job summary

NTT DATA, Inc. seeks a Training Specialist in the Philippines to establish our training practice for Canadian banking clients. You will deliver on-brand classroom and soft skills training, coach learners, and support their transition into production. You may assist the design team to improve content.

The role requires managing sessions for 2–20 participants, aligning with privacy and security training, and providing actionable feedback to stakeholders. On-site hours follow EST shifts.

Qualifications

• Experience delivering in-class technical and/or soft skills training using adult learning principles.
• Ability to coach and manage performance during learner transition to production.
• Familiarity with training design processes and content modification is a plus.

Responsibilities

• Prepare delivery resources: systems, facilities, course materials, and welcome emails.
• Deliver in-class training for new and existing employees; class sizes range 2–20.
• Follow established processes to deliver and report training activities aligned to ops goals.
• Complete mandatory privacy, security, and fraud training.
• Use evaluations to assess impact and share results with Operations, Recruitment and Training Design.
• Coach new trainees and support their transition to production to hit performance goals.
• Identify learner challenges and build supportive action plans.

Skills

Excellent communication

Bilingual English/French

Organizational skills

Time management

Customer orientation

Solutions oriented

Coaching experience

Feedback skills

Performance analysis

Problem solving

Education

Adult Education Certificate/Training & Development Certificate

Job description

NTT DATA, Inc. seeks a Training Specialist in the Philippines to establish our training practice for Canadian banking clients. You will deliver on-brand classroom and soft skills training, coach learners, and support their transition into production. You may assist the design team to improve content.

The role requires managing sessions for 2–20 participants, aligning with privacy and security training, and providing actionable feedback to stakeholders. On-site hours follow EST shifts.