Banking Training Specialist: Elevate Client Services

Sutherland; Mabalacat; On-site; PHP 335,000 - 603,000; Full time

Job summary

Sutherland is seeking a Training Specialist to deliver and evaluate soft and technical training for client programs in the Philippines. The role involves creating and refining training materials, facilitating multi-week onboarding programs, and coaching trainees to meet performance metrics.

The ideal candidate has at least 1 year of trainer experience, is proficient in MS Office, and possesses strong English communication skills.

Qualifications

• 1+ year of work experience as a trainer.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.

Responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training and nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Supervise and coach learners in nesting and BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Skills

Training delivery

Strong communication

Leadership coaching

Process improvement

Networking across functions

Confidentiality

Team building

Tools

MS Office

Job description

Sutherland is seeking a Training Specialist to deliver and evaluate soft and technical training for client programs in the Philippines. The role involves creating and refining training materials, facilitating multi-week onboarding programs, and coaching trainees to meet performance metrics.

The ideal candidate has at least 1 year of trainer experience, is proficient in MS Office, and possesses strong English communication skills.