Senior Training & Quality Leader

CNX; Quezon City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

CNX in Quezon City seeks a Sr. Manager of Training and Quality to oversee the design, delivery, and assessment of training programs supporting client and Concentrix initiatives.

You will lead training staff, manage new hire and program training, and ensure effective resource planning and performance improvement across the organization. You will drive classroom-based delivery, pair with operations and clients to optimize training outcomes, and maintain rigorous administration including student

Qualifications

• Strong leadership and people-management skills.
• Excellent presentation and training delivery abilities.
• Strategic thinking and program management experience.

Responsibilities

• Oversee selection, training, development, and performance of training staff.
• Manage new hire and program-specific training across the business.
• Ensure local training needs are met, including resource planning and trainer attrition.
• Utilize diverse training delivery methods and adult-learning techniques.
• Communicate effectively with managers, peers, operations, and clients.
• Develop partnerships with operations, other business units, and clients.
• Provide coaching and performance feedback to direct reports.
• Oversee daily training administration and student data tracking.
• Supervise learners in classroom environments and monitor progress.

Job description

CNX in Quezon City seeks a Sr. Manager of Training and Quality to oversee the design, delivery, and assessment of training programs supporting client and Concentrix initiatives.

You will lead training staff, manage new hire and program training, and ensure effective resource planning and performance improvement across the organization. You will drive classroom-based delivery, pair with operations and clients to optimize training outcomes, and maintain rigorous administration including student