ACTIVE POOLING: 2026 Training and Quality GVPAD – Sr. Manager, Training and Quality

CNX; Quezon City; Presencial; PHP 1.800.000 - 3.000.000; Tempo integral

Resumo da vaga

CNX in Quezon City seeks a Sr. Manager of Training and Quality to oversee the design, delivery, and assessment of training programs supporting client and Concentrix initiatives.

You will lead training staff, manage new hire and program training, and ensure effective resource planning and performance improvement across the organization. You will drive classroom-based delivery, pair with operations and clients to optimize training outcomes, and maintain rigorous administration including student

Qualificações

• Strong leadership and people-management skills.
• Excellent presentation and training delivery abilities.
• Strategic thinking and program management experience.

Responsabilidades

• Oversee selection, training, development, and performance of training staff.
• Manage new hire and program-specific training across the business.
• Ensure local training needs are met, including resource planning and trainer attrition.
• Utilize diverse training delivery methods and adult-learning techniques.
• Communicate effectively with managers, peers, operations, and clients.
• Develop partnerships with operations, other business units, and clients.
• Provide coaching and performance feedback to direct reports.
• Oversee daily training administration and student data tracking.
• Supervise learners in classroom environments and monitor progress.

Descrição da vaga

Job Title:

ACTIVE POOLING: 2026 Training and Quality GVPAD - Sr. Manager, Training and Quality

Job Description

The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Concentrix programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement.

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
• Oversee new hire, continuing education, program specific training, and other training as needed by the business
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
• Develop and cultivate partnership with operations, other business units, resource units, and clients
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Location:

PHL Quezon City - Tera Tower 20th Floor

Language Requirements:

Time Type: