Healthcare Quality & Training Supervisor

Concentrix; Manila; On-site; PHP 502,000 - 837,000; Full time

Job summary

Concentrix in Manila is seeking an experienced Training Supervisor to lead a team of trainers in healthcare account operations. You will develop a department of well-trained professionals and drive initiatives to raise the quality of training across all departments.

You will conduct Train-the-Trainer sessions, evaluate performance, and coordinate with Quality and Operations to ensure consistency. A proactive, flexible leader who can work onsite is essential for success.

Qualifications

• Bachelor's Degree in related field; 2–4 years of relevant experience preferred
• Strong written and verbal communication skills
• Experience in handling healthcare program
• Willing to work onsite in Manila and flexible schedule

Responsibilities

• Develop a department of well-trained professionals who continually improve the organization
• Drive initiatives to improve the quality of training across all departments by evaluating and improving internal processes
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain training schedules
• Foster relationships with Training Managers, Operations and other Concentrix managers
• Provide written and verbal feedback on trainer performance
• Conduct on-site audits of trainers during live sessions
• Coordinate maintenance and development of training workbooks and tools
• Supervisory duties including interviewing, hiring, training, planning, directing, appraising, rewarding, and addressing complaints

Skills

Strong communication

Microsoft Office

Team leadership

Mentoring/coaching

Self-starter

Professionalism

Healthcare program

Onsite Manila

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix in Manila is seeking an experienced Training Supervisor to lead a team of trainers in healthcare account operations. You will develop a department of well-trained professionals and drive initiatives to raise the quality of training across all departments.

You will conduct Train-the-Trainer sessions, evaluate performance, and coordinate with Quality and Operations to ensure consistency. A proactive, flexible leader who can work onsite is essential for success.