Quality Assurance Supervisor – Program Analytics

Convergys; Manila, Hinoba-an; On-site; PHP 446,000 - 670,000; Full time

Job summary

Concentrix is hiring a Supervisor, Quality at our Manila site (PHL Manila - San Lazaro). You will oversee the on-site Quality Evaluators, assign work, monitor attendance and performance, and ensure accurate evaluations across the portfolio.

You will lead calibration sessions, drive root-cause analyses, and present findings to Quality Leadership and Operations. You’ll coordinate training, certifications, and process improvements with client and account teams.

Qualifications

• Supervise a work group and manage scheduling/attendance.
• Develop and evaluate quality evaluations; provide insights.
• Lead calibration sessions and ensure consistent processes.

Responsibilities

• Supervise on-site Quality Evaluators across the assigned portfolio.
• Analyze quality performance; present findings to stakeholders.
• Lead corrective action plans with business partners.
• Ensure training and certification processes are followed.

Skills

Supervisory experience

Quality analysis

Calibration sessions

Training & certification

Job description

Concentrix is hiring a Supervisor, Quality at our Manila site (PHL Manila - San Lazaro). You will oversee the on-site Quality Evaluators, assign work, monitor attendance and performance, and ensure accurate evaluations across the portfolio.

You will lead calibration sessions, drive root-cause analyses, and present findings to Quality Leadership and Operations. You’ll coordinate training, certifications, and process improvements with client and account teams.