Training of Application and Support Specialist

DHL Global Forwarding; Pasay; Presencial; PHP 420.000 - 660.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding is seeking a Local Data Steward to govern master data accuracy and integrity for the country, coordinating training compliance and capability development across product teams.

As the primary contact for master data, you will drive data quality, support system updates, and ensure users are trained and compliant with established standards, contributing to operational excellence and business performance.

Formación

• Bachelor's degree in Business Administration or related field.
• Fresh graduates are welcome to apply.
• Up to 2 years of related data administration, data management, training coordination, or related experience preferred.

Responsabilidades

• Serve as Local Data Steward (LDS) and SPOC for country master data.
• Coordinate training compliance and capability development across product teams.
• Validate, challenge, and approve country requirements with regional approvals.
• Ensure data accuracy, completeness and regular quality checks; route and implement maintenance requests.

Conocimientos

Communication

Presentation

MS Word

MS Excel

PowerPoint

Master Data Management

Data Analysis

Stakeholder Management

Training Coordination

Attention to Detail

Analytical Thinking

Problem Solving

Educación

Bachelor's degree in Business Administration

Herramientas

MDM

Descripción del empleo

Role Purpose

Responsible for ensuring the accuracy, integrity, and governance of master data within the country while coordinating training compliance and capability development across product teams. The role serves as the primary point of contact for master data-related matters, drives data quality and process adherence, supports system and data updates, and ensures users are appropriately trained and compliant with established standards, contributing to operational excellence and business performance.

Key Activities

CW1 Local Data Steward (LDS)

• Raise country requirements.
• Validate/challenge/approve country requirements (subject to regional approval)
• For country requirements, drive alignment with country and regional stakeholders for requisite approvals
• Single point of contact (SPOC) for country users (e.g. for escalations or questions/clarifications on master data) and resolve queries/incidents raised by the country if in MD scope incl. root cause analysis, follow-up with involved parties
• Ensure accuracy, completeness and uniqueness, ensure regular and pro-active data quality checks/analyses conducted, validate/approve maintenance requests (e.g. merge); ensure maintenance requests are properly routed & implemented
• Support local implementation of master data updates for systems in scope
• Request mass updates via RDS
• Drives quality & KPI performance in country
• Understand data quality standards, setup & maintenance process for master data objects in MDAM scope
• Support training of country users
• Ensure new CMS users are trained

CW1 Training Coordinator (BPST)

• Monitors the completeness of the training and completeness of the training records in GPAM SharePoint
• Liaise with country product teams to ensure compliance
• Support product teams to prioritize and accurately define needs
• Ensure trainers and super users are up to speed with key changes and discussion points

Typical Measurement Criteria/ KPIs

Track internal KPIs such as:

• Master Data Quality: Maintain master data accuracy and completeness through regular data quality reviews and timely resolution of data issues.
• Service & Request Management: Resolve master data queries, incidents, and maintenance requests within agreed service levels (SLA).
• Training & Compliance: Achieve completion and documentation of required training records, ensuring all CMS users, trainers, and super users are trained on schedule.

Skills / Qualifications

Education Level/ Certification Requirements

• Bachelor's degree in Business Administration or other related courses

Expected Years Of Experience(Minimum)

• Fresh graduates are welcome to apply.
• Up to 2 years of relevant work experience in data administration, data management, training coordination, or related fields is preferred.

Skills

• Good communication and presentation skills
• Software skills (Word, Excel, PowerPoint, etc.)
• Master Data Management, Data Analysis, Stakeholder Management, Training Coordination, Attention to Detail, Analytical Thinking, Communication, and Problem Solving.