Customer Master Data Management Specialist

SGS & Co; Muntinlupa; On-site; PHP 420,000 - 660,000; Full time

Job summary

SGS is seeking an MDM Specialist to ensure quality, completeness, and timeliness of master data setup in our systems in the Philippines. You will maintain internal controls, interpret data accurately to support business decisions, and apply corporate rules to identify and remediate data errors.

Coordinate with cross-functional teams, create/update documentation, and drive data-cleaning initiatives. Strong analytical skills, independence, and teamwork are essential for success in this role.

Qualifications

• Bachelor’s degree in Business or related field.
• At least 3 years of experience in Master Data Management.
• Experience with financial systems; Oracle E-Business Suite is a plus.
• Proficient with MS Excel and data analysis.
• Strong attention to detail and analytical mindset.
• Ability to work independently and as part of a team.
• Understanding of data structures and data architecture.

Responsibilities

• Ensure quality, completeness, accuracy, and timeliness of master data setup.
• Maintain internal controls for master data records.
• Interpret information correctly and support business decisions.
• Apply corporate rules to review data requests and remediate errors.
• Create or update Master Data docs and training materials.
• Coordinate with cross-functional teams to ensure data quality.
• Regularly review and clean up master data.
• Inform supervisors of issues or opportunities with customers' data.
• Serve as primary contact with country-based account management and related departments.
• Drive Master Data team activities and test defect resolutions.

Skills

Master Data Management

Analytical skills

Attention to detail

Independent worker

Team player

Data structures knowledge

Education

Bachelor's Degree in Business

Tools

Oracle E-Business Suite

MS Excel

Job description

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Responsible for quality, completeness, accuracy, and timeliness of Master Data set up/maintained in the system. The MDM Specialist will also ensure that internal controls for master data records are in place and effective.

Ensure the integrity and accuracy of master data entry in the system without sacrificing timeliness in completing the process.

Interpret information correctly and able to make sound decisions to support the business while maintaining controls during set up.

Apply corporate rules and best practices when reviewing requests to identify errors in global data fields and rejects, escalates or remediates errors, if any.

Create or update existing documentation and training materials related to Master Data Management process.

Coordinate with cross-functional teams to ensure consistent quality of data.

Perform regular review and clean‑up of master data.

Ensure internal controls relating to maintenance of master data are in place and effective.

Support implementation of master data process improvement initiatives.

Informing Supervisors of any issues or opportunities with existing customers, such as outdated customer contact information.

Being the primary contact with the country‑based account management team, commercial and other related departments/ / function

Manage and drive responsibilities to Master Data team, establishing strong relationships with business contacts, and making decisions based on results.

Perform user acceptance testing on defect resolution and enhancements.

Qualifications

Bachelor’s Degree, preferably in Business

3+ years of professional experience in Master Data Management

Experience in financial systems (knowledge of Oracle E Business Suite is nice to have)

Familiarity with MS Excel

Analytical skills with high focus on the details

Demonstrate proper attitude in relation to assigned responsibilities

Able to work independently

Strong team player

Good understanding of data structures and architecture