Training Manager — Call Center Leadership & Growth

iQor, Inc.; Dasmariñas; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

iQor, Inc. seeks a Training Manager to lead a large program launch and then run a training department for a major US-based wireless customer. You will oversee trainer development, graduation metrics, hire trainee staff, and deliver client reports while engaging with site leadership.

The role requires 5–8 years in large call centers, strong coaching skills, and a proven ability to manage multiple priorities in a fast-paced environment. Excellent MS Office proficiency is expected.

Qualifications

• 5-8 years of experience in large call center environments.
• Proven track record of achieving results with quality.
• Strong relationship-building and leadership abilities.

Responsibilities

• Plans new hire training including class and trainer assignments.
• Manages trainee performance and graduation rates.
• Coaches trainers to optimal performance.
• Prepares reports for clients and site leadership.
• Delivers confident, clear presentations to diverse audiences.
• Interacts with internal and external stakeholders at all levels.

Skills

Leadership

Call Center Experience

Communication Skills

Results-oriented

Time Management

Education

Bachelor's Degree or Equivalent

Business Admin or Related Field Preferred

Tools

MS Office (Word, PowerPoint, Excel)

Job description

iQor, Inc. seeks a Training Manager to lead a large program launch and then run a training department for a major US-based wireless customer. You will oversee trainer development, graduation metrics, hire trainee staff, and deliver client reports while engaging with site leadership.

The role requires 5–8 years in large call centers, strong coaching skills, and a proven ability to manage multiple priorities in a fast-paced environment. Excellent MS Office proficiency is expected.