Training Manager: Lead Call Center Programs

iQor; Santa Rosa; On-site; PHP 600,000 - 900,000; Full time

Job summary

iQor is seeking a Training Manager to lead a large program launch and oversee a training department supporting a major US-based wireless client. You will manage trainer development, graduation rates, and client engagement across post-launch activities.

The role requires plans for new hire training, performance coaching, and reporting to internal leadership. Strong MS Office skills and experience in call center environments are essential, with flexible hours as needed.

Qualifications

• 5-8 years of experience in large call center supporting US based customers.
• Track record of being results-oriented and quality-driven.
• Ability to inspire trust in addition to being able to build and maintain successful relationships.

Responsibilities

• Plans new hire training including, class and trainer assignments.
• Manages trainee performance and graduation rates during classroom training and early production call handling/nesting.
• Coaches trainers to optimal performance.
• Attends trainer the trainer sessions and support on-going training and education of over 700 agents.
• Manages team members to achieve program initiatives as well as individual skill development.

Skills

Call center leadership

Results oriented

Relationship building

Education

Bachelor's degree in business administration

Tools

Microsoft Office

Job description

iQor is seeking a Training Manager to lead a large program launch and oversee a training department supporting a major US-based wireless client. You will manage trainer development, graduation rates, and client engagement across post-launch activities.

The role requires plans for new hire training, performance coaching, and reporting to internal leadership. Strong MS Office skills and experience in call center environments are essential, with flexible hours as needed.