Training Manager

Pinintel; Muntinlupa; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Pinnacle Intelligence in Alabang, Muntinlupa City, Metro Manila, Philippines, seeks a Training Manager to design, implement, and manage high-volume onboarding and Learning and Development strategies that align with client expectations.

You will lead a team of trainers, collaborate with operations, QA and HR to close skill gaps, ensure compliance, and introduce innovative learning technologies to improve delivery and learner engagement during a night-shift schedule from 10:00 PM to 7:00 AM.

Qualifications

• Bachelor's degree in Education, HR, or related field.
• 5+ years in training and development, with at least 2 years in a managerial role.
• Experience with high-volume onboarding.
• Strong leadership and communication skills.
• Adult learning, instructional design, and training technologies expertise.
• Willing to work full onsite in Alabang, Muntinlupa. Night shift 10:00 PM–7:00 AM (or as required).

Responsibilities

• Design and execute comprehensive training programs for new hires and existing staff.
• Create manuals, e-learning modules, and interactive workshops.
• Oversee new hire training and onboarding readiness.
• Monitor training effectiveness via assessments and metrics; implement improvements.
• Lead and mentor trainers to ensure consistent delivery.
• Collaborate with operations, QA, and HR to identify skill gaps.
• Ensure training programs comply with client requirements and regulations.
• Introduce new learning technologies to enhance delivery and engagement.
• Maintain training records and prepare management reports.

Skills

Leadership

Curriculum design

Stakeholder collaboration

Training analytics

Onboarding optimization

Education

Bachelor's degree in Education, HR, Business, or related field

CPLP or similar certification (preferred)

Job description

Department: Support - Customer Experience and Quality

Reports To:Training and Quality Director

Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

About Pinnacle Intelligence:

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions designed to engage customers, accelerate sales growth, and elevate the entire auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Position Summary:

The Training Manager at Pinnacle Intelligence is responsible for designing, implementing, and managing training programs that empower employees to deliver exceptional performance. This individual shifts into high gear when developing strategies for high-volume onboarding, accelerates with precision in creating impactful learning solutions, and steers with integrity and respect when fostering a culture of continuous development. The role ensures that all training initiatives align with organizational goals and client expectations.

Key Responsibilities:

• Training Strategy Development: Design and execute comprehensive training programs for new hires, existing employees, and leadership development.
• Curriculum Design: Create engaging and effective training materials, including manuals, e-learning modules, and interactive workshops.
• Onboarding Excellence: Oversee new hire training to ensure smooth integration and readiness for operational roles.
• Performance Analysis: Monitor training effectiveness through assessments, feedback, and performance metrics; implement improvements as needed.
• Team Leadership: Manage and mentor trainers, ensuring consistent delivery and adherence to best practices.
• Stakeholder Collaboration: Partner with operations, QA, and HR teams to identify skill gaps and develop targeted learning solutions.
• Compliance & Standards: Ensure all training programs comply with client requirements, industry regulations, and company policies.
• Innovation in Learning: Introduce new technologies and methodologies to enhance training delivery and learner engagement.
• Reporting & Documentation: Maintain accurate training records and prepare reports for management review.

Skills & Qualifications:

• Bachelor's degree in Education, Human Resources, Business, or related field; certifications in training or instructional design (e.g., CPLP) are a plus.
• Minimum 5 years of experience in training and development, with at least 2 years in a managerial role within a high-volume environment.
• Proven ability to accelerate with precision in designing and implementing effective training programs under tight deadlines.
• Strong leadership and coaching skills, committed to steering with integrity and respect in all interactions.
• Expertise in adult learning principles, instructional design, and training technologies.
• Excellent communication and presentation skills, capable of shifting into high gear during large-scale onboarding or urgent training needs.
• Analytical mindset with experience in evaluating training effectiveness and ROI.
• Amenability: Willing to work full onsite in Alabang, Muntinlupa. Available for a night shift work schedule from 10:00 PM to 7:00 AM (or adjusted based on operational requirement).

Why Join Pinnacle Intelligence?

At Pinnacle, we don't just fill roles, we build careers. You'll be part of a team that values innovation, precision, and integrity. Whether you're streamlining operations or solving complex challenges, you'll be empowered to Shift into High Gear and make a meaningful impact. Join us and drive your career forward with purpose.