Training & Customer Support Coordinator (AU Client – 1 Day per Month in Office)

Bespoke Outsource Services; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Medical insurance from day one

Paid vacation

Sick leave with quarterly conversion

Competitive salary and annual apprais

Financial assistance program

13th-month pay

Job summary

Bespoke Outsource Services is seeking a dedicated Training Coordinator to support customer care operations and coordinate training timelines while maintaining accurate student and CRM records in line with compliance and service standards.

You will manage client communications, oversee the admin inbox, and record outcomes. The role also involves coordinating with trainers to meet SOA timelines and preparing daily reports, with a focus on data accuracy and process integrity.

Qualifications

• Bachelor's degree preferred in business/admin or related field.
• 2–3 years experience in customer service, administration, or training coordination.
• Strong written communication and CRM experience.
• Detail oriented with excellent organizational skills.

Responsibilities

• Manage client communications via email and coordinate with internal teams to resolve concerns.
• Oversee the national admin inbox, triage emails and assign to teams.
• Record student outcomes and issue training certificates per competency requirements.
• Coordinate with onshore teams and trainers to meet SOA timelines and service metrics.
• Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
• Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, and reconciliation.
• Maintain CRM data integrity by merging duplicates and updating student statuses.
• Perform data entry tasks including uploading IDs and encoding enrolment forms.
• Ensure all customer and student records are accurate and up to date.
• Provide backup support to team members during peak workloads.

Skills

Customer service

Administration

Training coordination

Data accuracy

Microsoft Excel

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Job description

You will be responsible for supporting customer care operations, ensuring timely coordination of training-relatedactivities, and maintaining accurate student and CRM records while meeting compliance and service deliverystandards.

Other responsibilities include but are not limited to:

• Manage client communications via email, addressing training inquiries and coordinating with internal teams to resolve concerns.
• Oversee the national admin inbox, triaging emails and assigning them to the appropriate teams.
• Record student outcomes and issue training certificates in line with competency requirements.
• Coordinate with onshore teams and trainers to meet SOA (Statement of Attainment) timelines and service metrics.
• Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
• Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, claim submissions, and reconciliation.
• Maintain CRM data integrity by merging duplicate records and updating student statuses.
• Perform data entry tasks including uploading IDs and encoding enrolment forms.
• Ensure all customer and student records are accurate and up to date.
• Provide backup support to team members during leave periods or peak workloads.

Requirements:

• Bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
• Minimum 2-3 years experience in customer service, administration, or training coordination.
• Strong written communication skills with the ability to manage client inquiries professionally.
• Experience working with CRM systems and maintaining data accuracy.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience in training or education-related environments is an advantage.
• Intermediate proficiency in Microsoft Excel, with the ability to manage and validate data, maintain accurate records, prepare daily reports, and perform basic data analysis and reconciliation.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted