Sales Coordinator (Dayshift - AU)

Origo BPO; Angeles; On-site; PHP 279,000 - 446,000; Full time

Job summary

Origo BPO in Angeles City, Philippines, is hiring a Sales Coordinator (Dayshift - AU). The role supports the sales team and ensures smooth execution of sales processes, delivering exceptional customer service.

Key duties include sales support, customer communications, documentation, onboarding, and relationship management, with a focus on process improvements and cross-functional collaboration.

Qualifications

• 3–5 years of proven experience in BPO within a customer service or sales role (voice).
• Level 2 support experience or SME exposure.
• Experience with Tier 1 employers or large captives.
• Strong organizational and time-management skills.
• Excellent communication skills, both verbal and written.
• Attention to detail and accuracy in data entry, reporting and documentation.
• Customer-focused with commitment to service excellence.
• Ability to work independently and in a team.

Responsibilities

• Provide comprehensive administrative and operational support to the sales team, including lead qualification, managing inquiries, tracking activities, and CRM updates.
• Serve as primary contact for customer inquiries, requests, and concerns, delivering prompt, professional responses.
• Prepare and maintain sales-related documents, proposals, and presentations, ensuring accuracy and accessibility.
• Assist onboarding of new sales team members, guiding them on processes and tools.
• Foster relationships with key customers and partners, identify upsell/cross-sell opportunities.
• Identify and implement process improvements to enhance productivity and sales performance.
• Provide support for additional admin tasks as needed.

Skills

BPO experience

Customer service

Sales support

Communication skills

Time management

Data entry accuracy

Education

Any related field

Job description

About the job Sales Coordinator (Dayshift - AU)

About the Role:

The Sales Coordinator is responsible for supporting the Sales Team and ensuring the smoothexecution of Sales processes and activities. The Sales Coordinator will work closely with the salesteam, customers, and other departments to facilitate effective sales operations and deliverexceptional customer service.

KeyResponsibilities:

• Sales Support: Provide comprehensive administrative and operational support to the sales team, including lead qualification, managing sales inquiries, tracking sales activities, and updating sales databases and CRM systems as required.
• Customer Communication: Serve as a primary point of contact for customer inquiries, requests, and concerns. Respond promptly and professionally, providing accurate information and maintaining a high level of customer satisfaction.
• Sales Documentation: Prepare and maintain sales-related documents, proposals, and presentations. Ensure all documentation is accurate, up to date, and readily accessible for the sales team.
• Sales Staff Onboarding: Assist in the onboarding of new sales team members. Provide guidance on sales processes, tools, and systems to ensure a smooth transition and enable effective sales performance.
• Relationship Management: Foster strong relationships with key customers and business partners. Collaborate with the sales team to identify opportunities for upselling and cross‑selling.
• Process Improvement: Continuously identify areas for process improvement and efficiency within the sales department. Propose and implement streamlined procedures to enhance productivity and overall sales performance.
• Provide support for other miscellaneous admin tasks that may arise due to projects and reporting needs.

Skills and Qualifications:

• 3 to 5 years of proven experience in BPO in a customer service or sales role (voice)
• Experience in a Level 2 support role (or similar) or as a SME
• Experience working with Tier 1 employers or large captives
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders.
• Attention to detail and accuracy in data entry, report generation, and documentation.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and handle multiple projects simultaneously.

Educational background required / desired:

• Any related field.

Work experience required / desired:

• Tier 2, Complaints or SME role

Years of experience required / desired:

• 3 to 5 years

Communication skills required / desired:

• 9/10