Training & Curriculum Developer — Call Center

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 167,000 - 234,000; Full time

Job summary

iQor, branded as iQor CXBPO™, in Dasmariñas, Cavite, seeks a Training Materials specialist to update, enhance and produce training content for our customer service teams. You will identify training needs, develop materials, and deliver programs for both new hires and existing staff.

You will partner with department leaders to ensure policy alignment, conduct regular training sessions, and tailor teaching styles to diverse learners while upholding our call center ethos and business objectives.

Qualifications

• 1+ years of training experience in a call center.

Responsibilities

• Identify training needs for new hires and existing staff.
• Keep management informed on changes to policies and procedures to ensure consistent customer experience.
• Conduct new-hire training classes and prepare all related materials and facilities.
• Lead recurrent training sessions, meetings, and seminars during policy or procedure updates.
• Adapt teaching methods to different learning styles (role play, simulations, team exercises, videos).
• Collaborate with Quality Assurance to assess training needs and improve curriculum and delivery.
• Create, implement, and maintain training materials for product knowledge, process awareness, systems, and call handling.

Skills

Training experience

Education

High school diploma or equivalent

Job description

iQor, branded as iQor CXBPO™, in Dasmariñas, Cavite, seeks a Training Materials specialist to update, enhance and produce training content for our customer service teams. You will identify training needs, develop materials, and deliver programs for both new hires and existing staff.

You will partner with department leaders to ensure policy alignment, conduct regular training sessions, and tailor teaching styles to diverse learners while upholding our call center ethos and business objectives.