Training Manager: Lead Large Call Center Programs

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 600,000 - 900,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines seeks a Training Manager to lead a large program launch and then manage a training department supporting a US-based wireless customer. You will oversee trainer development, class graduation rates, trainee hiring, reports, and client engagement.

The role requires 5–8 years in a large call center, strong presentation and coaching skills, and proficiency with Microsoft Word, PowerPoint, and Excel. Regular hours with potential long shifts are expected.

Qualifications

• 5-8 years of experience in large call center supporting complex business for US based customers.
• Track record for being results-oriented and quality-driven.
• Ability to inspire trust in addition to being able to build and maintain successful relationships.

Responsibilities

• Plans and oversees new hire training including class and trainer assignments.
• Manages trainee performance and graduation rates during classroom training and early production call handling/nesting.
• Coaches trainers to optimal performance and conducts trainer development.
• Supports over 700 agents and contributes to business presentations as needed.
• Prepares client and internal leadership reports and communicates clearly with stakeholders.
• Demonstrates flexibility to work long and irregular hours and manages multiple priorities in a team environment.

Skills

Call center management

Leadership

Client relationships

Education

Bachelor's degree

Business Administration background

Tools

Word

PowerPoint

Excel

Job description

iQor (branded as iQor CXBPO™) in the Philippines seeks a Training Manager to lead a large program launch and then manage a training department supporting a US-based wireless customer. You will oversee trainer development, class graduation rates, trainee hiring, reports, and client engagement.

The role requires 5–8 years in a large call center, strong presentation and coaching skills, and proficiency with Microsoft Word, PowerPoint, and Excel. Regular hours with potential long shifts are expected.