Training Curriculum Developer 2 months ago

IntouchCX; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

IntouchCX is seeking a Training Curriculum Developer to design and deliver engaging course materials using ADDIE and adult learning principles across our global programs. You will lead curriculum development, facilitate Train the Trainer sessions, assess training needs, and create assessments, job aids and performance support tools while ensuring regulatory compliance and thorough documentation.

A BS/BA in Education or Business Administration and 2+ years in contact center training are required;

Qualifications

• Design new course materials utilizing ADDIE and adult learning principles.
• Facilitate Train the Trainer sessions and assess training needs.
• Develop knowledge assessments and analyze training outcomes.
• Ensure regulatory compliance and maintain training documentation.

Responsibilities

• Design new course materials utilizing instructional design approaches.
• Facilitate Train the Trainer and assess needs.
• Leverage technology to enhance curriculum content.
• Analyze training outcomes and identify improvements.
• Provide performance support tools and job aids.

Skills

Strong communication

Analytical skills

Problem solving

Presentation skills

Multitasking

Education

BS/BA in Education or Business Administration

Tools

Learning Management Systems

Microsoft Word

Microsoft Excel

PowerPoint

Google Suite

Job description

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job The Training Curriculum Developer designs and develops new course materials, assesses their effectiveness, and empowers team members to learn new products and services, through engaging and dynamic training delivery.

. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our team members. As Training Curriculum Developer, You Will…

Be In Charge of Curriculum Development and Instructional Design Design new course materials utilizing a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems

Facilitate Train the Trainer course materials Assess training needs and identify opportunities for curriculum development Leverage technology and multimedia tools to enhance curriculum content

Be in Charge of Assessment and Evaluation Develop and administer knowledge assessment testing Analyze training outcomes and feedback to identify areas of improvement

Facilitate Continuous Improvement Review existing curriculum and recommend improvements Conduct needs analyses and interacting with our partners to identify ongoing training needs

Interact with all departments to ensure current information is included in training Provide Performance Support Develop job aids, quick reference guides and other performance support tools

Ensure these resources are easily accessible and practical for on-the-job use Be in Charge of Compliance and Documentation Ensure all training materials comply with regulatory requirements and company policies

Maintain detailed records of training activities, materials and outcomes Perform other duties and travel as required As Training Curriculum Developer, You

Have… BS/BA in Education or Business Administration (or equivalent work experience) Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training

Experience with Learning Management Systems Experience conducting training needs analyses for internal and external partners Knowledge of adult learning principles and how to implement them in the classroom in-person and virtually

Knowledge of existing and emerging training methods, tools and techniques Proficient knowledge of Word, Excel, PowerPoint and Google Suite Ability to multitask in an innovative, fast paced environment

Strong communication (verbal and written) and presentation skills Strong analytical and problem-solving skills Excellent attention to detail with good time management skills