Training Facilitator (Temporary)

IntouchCX; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

IntouchCX is seeking a Training Facilitator to deliver training modules and run classes for team members in a dynamic, global environment.

You will develop curricula, apply adult learning principles, and coach trainers to enhance knowledge transfer across departments. This role requires strong presentation skills and comfort with travel.

Qualifications

• Requires knowledge of adult learning principles and applying them to curricula.
• Experience in designing and delivering training plans for groups up to 25 attendees.
• Strong coaching/mentoring skills with ability to provide feedback.

Responsibilities

• Provide training to new and existing employees.
• Develop and deliver training plans and curriculum for classes up to 25.
• Utilize creative teaching techniques to enhance learning.
• Develops and administers knowledge assessment testing.
• Assist with QA monitoring, feedback and coaching.
• Maintain up-to-date reporting on training progress and outcomes.
• Stay informed of client products and services and integrate into training.
• Interact with partners to communicate training environment, successes and opportunities.
• Manage new Trainers and Training Facilitators.
• International Travel is Required.

Skills

Adult learning

Curriculum design

Coaching

Communication

Presentation

Multitasking

Adaptability

MS Office

Education

BS/BA in Education or Business Administration

Tools

MS Office

Job description

About the Job

We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training Facilitator, You Will…

• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 25 people
• Develop and utilize a variety of creative teaching techniques
• Develops and administers knowledge assessment testing
• Assist with QA monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development
• Manage new Trainers and Training Facilitators
• International Travel is Required

As Training Facilitator, You Have…

• BS/BA in Education or Business Administration or equivalent work experience preferred
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
• 3+ years previous contact center experience preferred
• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Knowledge of call center systems, ACD/IVR and performance statistics
• Strong verbal and written communication skills, including presentation skills
• Strong analytical and problem solving skills
• Ability to build rapport with clients and interact with team members at various position levels
• Ability to multitask effectively and work in a fast paced environment
• Ability to develop employees through positive motivation
• Ability to adapt to change and innovation
• Ability to potentially travel
• Skills in MS Office programs (Word, Excel and PowerPoint)
• Valid travel documents for international travel