Trainer with Travel Background - TP MOA

Teleperformance; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Teleperformance Philippines is seeking a Trainer with Travel Background to join our Mall of Asia office in Pasay City. This full-time role focuses on developing and delivering high-quality training programs to our staff, leveraging your travel industry experience to enhance service delivery.

The ideal candidate has 1–2 years of trainer experience in a BPO, with familiarity in GDS and Expedia. Strong presentation, coaching, and communication skills are essential to drive performance and learning

Qualifications

• Must have prior experience supporting Expedia/travel programs.
• 1–2 years of trainer experience in a BPO.
• Prefer travel, hospitality or OTA account training.
• Strong presentation, facilitation, coaching, and communication skills.
• Proficient with Microsoft Office and learning management systems.
• On-site work and shifting schedule availability.

Responsibilities

• Develop and deliver high-quality training programs for staff.
• Support operational excellence through training and coaching.
• Collaborate with account teams to tailor curricula for Travel, Hospitality, or OTA groups.
• Measure and report training outcomes and impact.
• Maintain training materials and LMS content for ongoing programs.

Skills

GDS

Expedia background

Expedia account

Training delivery

Presentation

Coaching

Communication

Curriculum design

Job description

About the role

We are seeking a Trainer with Travel Background to join our team at our Mall of Asia office in Pasay City, Metro Manila. This is a full-time position that plays a crucial role in developing and delivering high-quality training program to our staff. Your unique travel background will be a valuable asset in this role, enabling you to bring diverse perspectives and cultural awareness to our training initiatives. As a Trainer, you will be instrumental in enhancing employee capabilities, improving performance standards, and supporting our commitment to operational excellence across the organization.

Qualifications

• Mandatory: Prior experience supporting the Expedia account/Travel program.

• At least 1-2 years of Trainer experience in a BPO environment.

• Preferably with GDS and Expedia Background.

• Experience facilitating training for Travel, Hospitality, or OTA (Online Travel Agency) accounts is highly preferred.

• Strong presentation, facilitation, coaching, and communication skills.

• Experience in curriculum development, adult learning methodologies, and performance coaching.

• Proficient in Microsoft Office and learning management systems.

• Willing to work onsite and on shifting schedules.