A recruitment agency is seeking a Trainer to deliver impactful training in the travel industry, specifically for candidates familiar with Expedia accounts. This role requires a strong background in BPO and aims to enhance professional standards within the organization. You will be responsible for creating training materials, coordinating schedules, and supervising team members. Ideal candidates will have at least 6 months of relevant experience and a proven track record in the travel sector.
Qualifications
Minimum of 6 months relevant experience as a Trainer.
Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.
Experience with IGT, WNS, or Foundever is highly preferred.
Responsibilities
Deliver training materials, including presentation guides and course evaluations.
Coordinate training schedules based on requirements.
Supervise less experienced professionals and manage short-term activities.
Skills
Training delivery
Coordination
Supervision
Knowledge of travel industry
BPO experience
Job description
Description
Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:
Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
Coordinating training schedule based on training requirements
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines.
Might also supervise work of less experienced professionals providing professional expertise and taking responsibility for the end product.
Positions at this level are expected to significantly improve the day‑to‑day activities/processes. Manages and oversees the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co‑workers.
Requirements
Minimum of 6 months relevant experience as a Trainer.
Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts (must).
Experience with IGT, WNS, or Foundever is highly preferred.