Trainer (MOA) | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading staffing agency in Metro Manila is seeking an experienced BPO Trainer to deliver effective training and enhance team capabilities. Ideal candidates will have at least 2 years of experience in BPO training, particularly in the Travel sector, and will be adept at developing training materials and coordinating schedules. This role is crucial for driving operational success through comprehensive training initiatives, contributing significantly to team performance and efficiency.

Qualifications

• At least 2 years of experience as a BPO Process Trainer.
• Background in Travel, preferably with experience on Expedia accounts.

Responsibilities

• Deliver engaging training and develop training materials.
• Coordinate training schedules based on requirements.
• Implement specialized projects that enhance team capabilities.

Skills

Training delivery

Experience in BPO

Knowledge of Travel industry

Job description

We’re looking for a BPO Trainer who can deliver engaging training, strengthen team capabilities, and drive operational success through learning.

Non‑Negotiable Requirements:

• Background in Travel, prioritize candidates with experience handling Expedia accounts.
• At least 2 years of BPO Process Trainer experience is required

Key Responsibilities:

• Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
• Coordinating training schedule based on training requirements.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles.
• Usually generates and initiates own workload and doesn’t need instructions or guidelines.
• Might also supervise work of less experienced professionals providing professional expertise and taking responsibility for the end product.
• Positions at this level are expected to significantly improve the day‑to‑day activities/processes.