Trainer - TP EDSA (For Pooling)

Teleperformance; Mandaluyong; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development

Flexible work arrangements

Diversity & inclusion

Wellbeing programs

Team activities

Job summary

Teleperformance is seeking a skilled Trainer to join our Mandaluyong City site on a full-time basis. You will design, develop and deliver training for new hires and existing staff across departments to ensure outstanding service standards and measurable performance gains.

The role requires expertise in adult learning principles, strong communication and presentation skills, and familiarity with LMS and content development. Fluency in English is essential; additional languages are a plus.

Qualifications

• Must have proven experience in training, instructional design, or employee development in customer service or BPO environments.
• Strong knowledge of adult learning principles and instructional delivery techniques.
• Excellent communication and presentation skills for engaging diverse audiences.
• Ability to design training content using various tools and platforms.
• Experience with needs assessments and evaluating training effectiveness.
• Strong organizational skills to manage multiple programmes.
• Proficiency with Microsoft Office and LMS.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Design, develop and deliver training programmes for new hires and existing employees across various departments and functions.
• Assess training needs and tailor learning solutions to meet the specific requirements of different teams and business units.
• Conduct classroom-based and on-the-job training sessions, ensuring content is clear, relevant and aligned with organisational standards.
• Evaluate training effectiveness through assessments, feedback mechanisms and performance metrics to continuously improve programme quality.
• Maintain detailed training records, documentation and reporting on participant progress and training outcomes.
• Collaborate with department managers and senior leadership to identify skill gaps and develop targeted training interventions.
• Support the onboarding process by delivering company orientation and role-specific induction training.
• Stay current with industry best practices, training methodologies and emerging trends in employee development.
• Provide coaching and mentoring support to trainees during and after formal training programmes.
• Contribute to the continuous improvement of training materials, processes and delivery methods.

Skills

Training

Instructional design

Adult learning

English fluency

Presentation

Needs assessment

LMS

Collaboration

Content development

Education

Bachelor's degree in HR/ED/Training

Professional training certification

Job description

About us

Teleperformance is a leading global provider of omnichannel customer experience and business process solutions. We partner with the world's most innovative companies to deliver exceptional customer service, technical support, and digital solutions across multiple industries. With a commitment to excellence and employee development, we foster a dynamic workplace where talent thrives and careers flourish. Our mission is to create meaningful connections between brands and their customers whilst empowering our teams to reach their full potential.

About the role

We are seeking a talented and enthusiastic Trainer to join our team at our EDSA location in Mandaluyong City, Metro Manila on a full-time basis. This is a pooling position designed to attract qualified training professionals who are passionate about developing others and driving organisational success. As a Trainer at Teleperformance, you will play a crucial role in equipping our workforce with the skills, knowledge, and competencies required to deliver outstanding service and achieve business objectives. This role offers the opportunity to make a tangible impact on employee performance, engagement, and career growth whilst working with a diverse and dynamic team.

Key responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing employees across various departments and functions

• Assess training needs and tailor learning solutions to meet the specific requirements of different teams and business units

• Conduct classroom-based and on-the-job training sessions, ensuring content is clear, relevant and aligned with organisational standards

• Evaluate training effectiveness through assessments, feedback mechanisms and performance metrics to continuously improve programme quality

• Maintain detailed training records, documentation and reporting on participant progress and training outcomes

• Collaborate with department managers and senior leadership to identify skill gaps and develop targeted training interventions

• Support the onboarding process by delivering company orientation and role-specific induction training

• Stay current with industry best practices, training methodologies and emerging trends in employee development

• Provide coaching and mentoring support to trainees during and after formal training programmes

• Contribute to the continuous improvement of training materials, processes and delivery methods

What we're looking for

• Proven experience in a training, instructional design, or employee development role within a customer service, BPO or similar high-volume operations environment

• Strong knowledge of adult learning principles, training methodologies and instructional delivery techniques

• Excellent communication and presentation skills with the ability to engage and motivate diverse audiences

• Ability to design and develop training content using various tools and platforms

• Demonstrated proficiency in conducting training needs assessments and evaluating training effectiveness

• Strong organisational skills with the ability to manage multiple training programmes simultaneously

• Proficiency in Microsoft Office applications and learning management systems (LMS)

• Excellent interpersonal skills with the ability to work collaboratively across all levels of the organisation

• High level of patience, empathy and commitment to supporting employee development

• Bachelor's degree in Human Resources, Education, Training and Development, Business Administration or a related field

• Professional training certification (such as ASTD, CIPD or equivalent) is highly desirable

• Fluency in English; proficiency in additional languages is advantageous

What we offer

At Teleperformance, we are committed to creating an inclusive and supportive workplace where our employees can thrive. We offer a comprehensive range of benefits and opportunities for professional growth, including:

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits including medical, dental and vision coverage

• Career development and advancement opportunities within a global organisation

• Access to professional training and certification programmes to enhance your skills and expertise

• Flexible work arrangements where applicable to support work-life balance

• A supportive and inclusive workplace culture that values diversity and innovation

• Employee assistance programmes and mental health support services

• Social and recreational activities to foster team engagement and camaraderie