Trainer II - TP Sucat (For Pooling)

Teleperformance; Parañaque; On-site; PHP 300,000 - 520,000; Full time

Job summary

Teleperformance Philippines is seeking a training and employee development specialist to design, develop, and deliver engaging programmes for new hires and existing staff across departments. You will assess needs, tailor learning solutions, and conduct classroom and on-the-job sessions with measurable outcomes.

You will collaborate with department managers to identify skill gaps, ensure onboarding success, and apply industry best practices to continuously improve training content and delivery

Qualifications

• Experience in a training or employee development role within a customer service/BPO environment.
• Strong knowledge of adult learning principles and instructional delivery techniques.
• Excellent communication and presentation skills for diverse audiences.
• Ability to design and develop training content across tools and platforms.
• Experience with training needs assessments and evaluating training impact.

Responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing staff.
• Assess training needs and tailor solutions for different teams and departments.
• Conduct classroom and on-the-job training with clear, relevant content.
• Evaluate training effectiveness using assessments and performance metrics.
• Maintain training records and reporting on participant progress.
• Collaborate with managers and leadership to identify skill gaps and plan interventions.
• Support onboarding with company orientation and role-specific induction training.
• Stay updated with best practices and trends in employee development.
• Provide coaching and mentoring during and after formal training programmes.
• Continuously improve training materials and delivery methods.

Skills

Instructional Design

Training Delivery

LMS Proficiency

English Fluency

Collaborative Skills

Education

Bachelor's in HR/Education/Training or related

Professional training certification (ASTD/CIPD) desirable

Tools

MS Office

LMS

Job description

About the role

This is a training and employee development role focused on designing, developing and delivering engaging training programmes for new hires and existing employees across various departments and functions.

Key responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing employees across various departments and functions
• Assess training needs and tailor learning solutions to meet the specific requirements of different teams and business units
• Conduct classroom-based and on-the-job training sessions, ensuring content is clear, relevant and aligned with organisational standards
• Evaluate training effectiveness through assessments, feedback mechanisms and performance metrics to continuously improve programme quality
• Maintain detailed training records, documentation and reporting on participant progress and training outcomes
• Collaborate with department managers and senior leadership to identify skill gaps and develop targeted training interventions
• Support the onboarding process by delivering company orientation and role-specific induction training
• Stay current with industry best practices, training methodologies and emerging trends in employee development
• Provide coaching and mentoring support to trainees during and after formal training programmes
• Contribute to the continuous improvement of training materials, processes and delivery methods

About you

• Proven experience in a training, instructional design, or employee development role within a customer service, BPO or similar high-volume operations environment
• Strong knowledge of adult learning principles, training methodologies and instructional delivery techniques
• Excellent communication and presentation skills with the ability to engage and motivate diverse audiences
• Ability to design and develop training content using various tools and platforms
• Demonstrated proficiency in conducting training needs assessments and evaluating training effectiveness
• Strong organisational skills with the ability to manage multiple training programmes simultaneously
• Proficiency in Microsoft Office applications and learning management systems (LMS)
• Excellent interpersonal skills with the ability to work collaboratively across all levels of the organisation
• High level of patience, empathy and commitment to supporting employee development
• Bachelor's degree in Human Resources, Education, Training and Development, Business Administration or a related field
• Professional training certification (such as ASTD, CIPD or equivalent) is highly desirable
• Fluency in English; proficiency in additional languages is advantageous