Contractual Trainer - TP Sucat

Teleperformance; Muntinlupa; On-site; PHP 420,000 - 660,000; Full time

Job summary

Teleperformance in the Philippines is seeking an experienced Training Specialist to design and deliver comprehensive training programs across departments. You will develop materials, run engaging sessions, and tailor content for diverse roles while leveraging LMS and digital resources.

You will track outcomes, assess effectiveness, and collaborate with department heads to close gaps. The role supports onboarding and stays current with industry best practices, blending learning methods to fit a

Qualifications

• Strong knowledge of adult learning principles and the ability to tailor training to diverse audiences.
• Excellent communication and presentation skills to engage and motivate learners.
• Proficiency in developing training materials and utilizing LMS platforms.
• Demonstrated ability to assess training needs and measure training effectiveness.
• Strong organizational and project management skills to manage multiple training initiatives.
• Knowledge of blended learning, microlearning and virtual delivery methods.
• Proficiency in Microsoft Office and LMS platforms.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Excellent problem-solving and attention to detail.

Responsibilities

• Design and develop comprehensive training programs tailored to meet department and role needs.
• Deliver engaging and interactive training sessions for employees at various levels.
• Assess training effectiveness through evaluations, feedback, and performance metrics.
• Collaborate with department heads to identify training gaps and develop targeted solutions.
• Create and maintain training materials, including presentations, manuals, videos, and e-learning resources.
• Conduct needs analysis to determine appropriate training interventions and learning methodologies.
• Track and report on training outcomes, attendance and employee progress to senior management.
• Adapt training delivery to accommodate diverse learning styles and preferences.
• Support onboarding by delivering foundational training and orientation programs.
• Stay current with industry best practices and incorporate innovative training techniques.

Skills

Adult learning principles

Presentation skills

Training materials

LMS proficiency

Training needs assessment

Program management

Blended learning

Microlearning

Virtual delivery

Microsoft Office

Cross-functional collaboration

Problem-solving

Tools

Learning Management System (LMS)

Microsoft Office

Job description

Key responsibilities

• Design and develop comprehensive training program tailored to meet the specific needs of different departments and roles within the organization
• Deliver engaging and interactive training sessions to employees at various levels, ensuring content is accessible and relevant
• Assess training effectiveness through evaluations, feedback collection and performance metrics to continuously improve program quality
• Collaborate with department heads and managers to identify training gaps and develop targeted solutions
• Create and maintain training materials, including presentations, manuals, videos and digital learning resources
• Conduct needs analysis to determine appropriate training interventions and learning methodologies
• Track and report on training outcomes, attendance and employee progress to senior management
• Adapt training delivery methods to accommodate diverse learning styles and preferences
• Support new employee onboarding by delivering foundational training and orientation program
• Stay current with industry best practices and incorporate innovative training techniques into existing program

What we're looking for

• Strong knowledge of adult learning principles and the ability to tailor training to diverse audiences
• Excellent communication and presentation skills, with the ability to engage and motivate learners
• Proficiency in developing training materials and utilising learning management systems (LMS)
• Demonstrated ability to assess training needs and measure training effectiveness
• Strong organisational and project management skills with the ability to manage multiple training initiatives simultaneously
• Knowledge of current training methodologies such as blended learning, microlearning and virtual delivery

• Proficiency in Microsoft Office and learning management system platforms
• Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment
• Excellent problem-solving skills and attention to detail