Content Writer (CPO)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a detail-oriented Content Operations Specialist to support our global digital programs.

You will work with the CMS back-end, data transfer, and QA processes, following SOPs to ensure accurate asset staging and timely content delivery.

The role emphasizes collaboration with product stakeholders and QA teams, with opportunities for growth in editorial and localization domains.

Qualifications

• At least one year of experience in data entry, content operations, or technical administration.
• Experience following strict SOPs while maintaining high accuracy in repetitive tasks.
• Basic understanding of content management systems (CMS) or database import processes.
• Completion of at least two years of college with no outstanding subjects.
• Strong grammar, style guidelines, and UX writing principles.
• Proficiency in Microsoft Office or Google Workspace tools.

Responsibilities

• Review design-generated spreadsheets and content matrices to identify opportunities for content reuse before staging assets in the system.
• Operate the CMS back end to create assets in bulk and complete the initial staging of placeholder text.
• Use data synchronization tools to transfer content from spreadsheets into drafting documents.
• Publish initial staging assets, a prerequisite for the back-end development process.
• Manage technical localization parameters in the translation management system and apply required routing tags.
• Submit drafted content for peer review, editorial QA, and service quality evaluation.
• Troubleshoot failed bulk CMS imports by batching files and manually creating assets when needed.
• Navigate and update large spreadsheets and technical matrices accurately.
• Verify approved requesters and identify product launch coordinators using team directories.

Skills

Data entry

CMS familiarity

SOP adherence

Editing

MS Office/Google Workspace

Education

Two years of college

Tools

CMS tools

Google Workspace

Microsoft Office

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Scope of Responsibilities:

• Review design-generated spreadsheets and content matrices to identify opportunities for content reuse before staging assets in the system.

• Operate the CMS back end to create assets in bulk and complete the initial staging of placeholder text.

• Use data synchronization tools to accurately transfer content from spreadsheets into collaborative drafting documents.

• Publish initial staging assets, a mandatory prerequisite for the development team to begin the back-end build process.

• Manage technical localization parameters in the translation management system, applying required system overrides and routing tags.

• Submit drafted content for peer review, editorial quality assurance (QA), and service quality evaluation.

• Request clarification on product terminology from product stakeholders and subject matter experts through the ticketing system

• Troubleshoot failed bulk CMS imports by dividing import files into smaller batches and manually creating assets when necessary.

• Navigate and update technical matrices and large spreadsheets accurately.

• Verify approved requesters and identify the appropriate product launch coordinators using team directories.

• Maintain exceptional attention to detail when performing repetitive technical tasks.

• Review project briefs upon assignment to ensure accurate staging.

• Participate in planning sessions and contribute to the development of plans and programs.

• Troubleshoot basic software import errors.
  

Who Thrives Here:

• At least one year of experience in data entry, content operations, or technical administration.

• Experience following strict Standard Operating Procedures (SOPs) while maintaining a high level of accuracy in repetitive tasks.

• Basic understanding of content management systems (CMS) or database import processes.

• Experience writing for customer support interfaces, chatbots, or guided workflows is an advantage.

• Experience collaborating with quality assurance (QA) teams and implementing editorial feedback.

• Completion of at least two years of college with no outstanding subjects.

• Strong command of grammar, style guidelines, and user experience (UX) writing principles.

• Ability to collaborate effectively and incorporate constructive feedback from multiple stakeholders.

• Excellent written communication and editing skills.

• Working knowledge of common technology devices.

• Proficiency in Microsoft Office or Google Workspace tools.

• Ability to work effectively in a team-oriented environment.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.