Operations Manager

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an experienced operations leader to drive site performance and coordinate cross-functional teams across workflows.

You will be accountable for process performance, metric achievement, and continuous improvement initiatives in a fast-paced environment. You will coach and develop team members, implement SOPs, and collaborate with adjacent departments while maintaining effective communication with senior leaders and clients.

Qualifications

• 6-8 years of experience managing teams.
• Exemplary problem solving and analytical aptitude.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision and coordinate with stakeholders.

Responsibilities

• Overall accountability for performance of the process.
• Ensure performance metrics are met or exceeded.
• Supervise and drive site performance to meet targets for all workflows/teams.
• Manage metrics, teams, clients, and business performance analysis.
• Evaluate business requirements and lead performance-improvement initiatives.
• Analyze daily performance indicators and raise awareness.
• Monitor, identify, and resolve performance or behavior issues using management techniques.
• Develop team members through coaching and mentoring for top performance.
• Train and develop competencies for the team.
• Develop and manage SOPs per client requirements and internal operations.
• Coordinate with interconnected departments on issues.
• Communicate with management levels during calibration sessions and client interactions.
• Lead reviews of quality issues including training, service, workflow, reporting, SLAs, and coaching.

Skills

Team management

Analytical aptitude

Verbal communication

Written communication

Root cause analysis

Stakeholder collaboration

Attention to detail

Shift flexibility

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Scope of Responsibilities:

• Overall accountability for performance of the process

• Ensuring performance metrics are met/exceeded

• Supervise and drive performance of the site to ensure the site is regularly meeting/exceeding performance targets for all workflows / teams

• Responsible for Metric/Team/Client Management and Business Performance & Analysis

• Evaluating business requirements and lead performance improvement initiatives

• Analyze daily performance indicators and encourage awareness

• Monitor, identify and resolve performance or behavior performance using prescribed management techniques

• Develop team members through coaching and mentoring to secure top performance

• Training and competency development for the team

• Develop & manage SOPs as per client requirements and internal operations

• Coordination with interconnected departments on necessary issues

• Comfort communicating with all levels of management, especially during calibration sessions both internally and externally as well as client interactions

• Passion for management review of quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisal, etc.

Who Thrives Here:

• 6-8 years of experience managing teams

• Comprehensive familiarity across all operational workflows serves as a strong advantage

• Exemplary Problem Solving and Analytical Aptitude

• Strong verbal and written communication skills

• Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation

• Ability to independently undertake root cause analysis, understand cause and effect relationships, determine trends in data, generate useful insights and hold discussion with key stakeholders to present findings

• Openness to work in a shifting schedule

• Work in a team-oriented environment

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.