BPO Trainer

NTT DATA North America; Manila; On-site; PHP 520,000 - 680,000; Full time

Job summary

NTT DATA Services in Manila is seeking an experienced training professional to lead domain, process, and compliance training for US/Canada healthcare clients. The role requires developing content and calendars, and measuring training impact.

You will manage training programs with a focus on new hires and refreshers, working to align content with client standards. The job involves night shifts (9:00 pm to 6:00 am PST) at the Manila office, with potential overtime as needed.

Qualifications

• Overall 5+ year(s) of experience in BPO-US or Canadian Healthcare with process training.
• 3+ years experience in the US or Canadian Healthcare (Payer/Health Plan) domain.
• 2+ years experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan) domain.

Responsibilities

• Conducting domain, process, compliance and refreshers training programs (as applicable).
• Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
• Developing/managing content (SOPs and training materials) as per NTT/client standards.
• Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
• Reporting training progress and training dashboards to management.

Skills

Training

Communication

Domain knowledge

Tools

SOPs creation

Job description

Job Description:

The Company

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In these roles, you will be responsible for:

Conducting/managing domain, process, compliance and refreshers training programs (as applicable).

Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.

Developing/managing content (SOPs and training materials) as per NTT/client standards.

Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).

Reporting training progress and training dashboards to management.

Requirements for this role include:

Overall 5+ year(s) of experience in BPO- US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training.

3+ year(s) of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) that require an understanding of basic healthcare concepts and process.

2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan preferred) domain.

Work shifts for this position will be scheduled between Monday-Friday (PST):

**Work hours from 9:00 pm to 6:00 am PST (Mon - Fri) from NttData Office at Manila. Additionally, resources may have to do overtime and work on weekend's basis business requirement.