Trading Operations Team Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Operations Manager to support trading, investment and reporting activities. The role focuses on scalable investment workflows, controlled environments and high-quality client service for internal and external relationships.

You will manage associates, oversee process efficiency, and ensure documentation quality, while coordinating with onshore and offshore teams and maintaining SLA adherence.

Qualifications

• At least 1 year of experience in people management.
• Knowledge/exposure in capital markets and trade settlement lifecycle.
• Excellent knowledge of Excel and SQL, or VBA.
• Strong communication and client service skills.
• Able to work with minimal supervision and deliver high quality output.
• Multitasking with the ability to prioritise tasks effectively.
• Proactive, motivated, detail-oriented, team player and familiar with SLAs and metrics.
• Willing to work on a fixed GY shift.

Responsibilities

• Communicate with onshore counterparts, custodians, brokers, and administrators to query, escalate and resolve issues.
• Expand skills through cross-training and support daily tasks from other teams within Middle Office.
• Identify opportunities for process efficiencies via streamlining and automation.
• Perform standard hand-offs, offshore and onshore, and ensure timely updates of process documentation.
• Take on additional responsibilities as the group grows.
• Support related processes as required by onshore and offshore teams.
• Lead process reviews and collaborate with managers on efficiency initiatives.
• Maintain completeness of process documentation.

Skills

People management

Education

Bachelor's degree in Financial Management / Economics / Accounting

Tools

Excel

SQL

VBA

Job description

Hammerjack Pty Ltd is seeking an Operations Manager to support trading, investment and reporting activities. The role focuses on scalable investment workflows, controlled environments and high-quality client service for internal and external relationships.

You will manage associates, oversee process efficiency, and ensure documentation quality, while coordinating with onshore and offshore teams and maintaining SLA adherence.