Trading Complaints Specialist: Growth & Balance

Hytech Consulting Management; Metro Manila; On-site; PHP 391,000 - 647,000; Full time

Benefits offered by this job

Convenient and travel-friendly office

Non-taxable allowances (rice, medical,

Clothing and laundry allowances

Complimentary coffee and snacks

Employee referral program

Career development and internal growth

Team-building activities

Birthday celebrations

Job summary

Hytech Consulting Management in the Philippines is seeking a customer service professional to join the Trading Team, focusing on managing client complaints and facilitating communication between clients and the front-end team. The role emphasizes impartial intermediary duties, prompt resolution, and maintaining high standards of service to foster long-term client satisfaction and trust.

Strong empathy and problem-solving are essential.

Qualifications

• Minimum of 2 years' experience in customer service or complaints handling.
• Exceptional written English with strong grammar.
• Fluency in spoken English is a plus.
• Familiarity with financial products and MT4 is advantageous.

Responsibilities

• Independently manage daily trade investigations and complaints tasks.
• Investigate and resolve client complaints per SOP.
• Provide knowledgeable, empathetic client support with clarity and professionalism.
• Identify patterns in feedback and contribute to service improvements.
• Draft personalized responses and conduct thorough research with supervision as needed.

Skills

Customer service

Complaints handling

English communication

Financial products knowledge

MT4 usage

Tools

MT4

Trading platforms

Job description

Hytech Consulting Management in the Philippines is seeking a customer service professional to join the Trading Team, focusing on managing client complaints and facilitating communication between clients and the front-end team. The role emphasizes impartial intermediary duties, prompt resolution, and maintaining high standards of service to foster long-term client satisfaction and trust.

Strong empathy and problem-solving are essential.