Digital Platform Specialist (Trade Connect)

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; On-site; PHP 391,000 - 614,000; Full time

Job summary

Ivoclar Vivadent Services & Support, Inc. is seeking a Digital Backoffice Specialist to support the Trade Connect platform. You will manage content, ensure data accuracy, and provide frontline user support to maintain an exceptional digital experience.

The role involves updating product information, pricing, documentation, and marketing materials while coordinating with content owners to implement updates and enforce standards. Collaboration with cross-functional teams is essential.

Qualifications

• Experience in content management, digital platform administration, or data maintenance.
• Strong attention to detail and commitment to data accuracy.
• Excellent problem-solving and troubleshooting capabilities.
• Customer service mindset with a passion for helping users.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Ability to collaborate with cross-functional teams and stakeholders.

Responsibilities

• Maintain and update platform content, including product information, pricing, documentation, and marketing materials.
• Ensure all published information is accurate, current, and aligned with official sources.
• Coordinate with content owners and stakeholders to validate and implement updates.
• Monitor data quality and enforce content standards across the platform.
• Conduct regular audits to identify and correct inconsistencies, errors, and outdated information.
• Support continuous improvement initiatives to enhance data reliability.
• Serve as the first point of contact for platform-related inquiries and support requests.
• Assist users in resolving common issues and navigating platform features.
• Escalate complex technical concerns to the appropriate teams with clear documentation and follow-up.
• Participate in User Acceptance Testing (UAT) activities.
• Validate system functionality and identify potential issues before release.
• Collaborate with stakeholders to ensure timely issue resolution.
• Develop and maintain user guides, FAQs, and support documentation.
• Build and curate a knowledge base that promotes self-service and efficient issue resolution.

Skills

Content management

Data maintenance

Attention to detail

Problem-solving

Customer service

Time management

Communication

Collaboration

Job description

Join Our Team

We are looking for a detail-oriented and customer-focused Digital Backoffice Specialist to support the success of our Trade Connect platform. In this role, you will play a critical part in ensuring that platform information remains accurate, up-to-date, and easily accessible while providing frontline support to users and helping maintain an exceptional digital experience.

If you enjoy working with digital platforms, managing data quality, and collaborating with multiple stakeholders, we'd love to hear from you.

What You'll Do

Content & Information Management

• Maintain and update platform content, including product information, pricing, documentation, and marketing materials.

• Ensure all published information is accurate, current, and aligned with official sources.

• Coordinate with content owners and stakeholders to validate and implement updates.

Data Quality & Integrity

• Monitor data quality and enforce content standards across the platform.

• Conduct regular audits to identify and correct inconsistencies, errors, and outdated information.

• Support continuous improvement initiatives to enhance data reliability.

User Support & Issue Resolution

• Serve as the first point of contact for platform-related inquiries and support requests.

• Assist users in resolving common issues and navigating platform features.

• Escalate complex technical concerns to the appropriate teams with clear documentation and follow‑up.

Testing & Quality Assurance

• Participate in User Acceptance Testing (UAT) activities.

• Validate system functionality and identify potential issues before release.

• Collaborate with stakeholders to ensure timely issue resolution.

Documentation & Knowledge Management

• Develop and maintain user guides, FAQs, and support documentation.

• Build and curate a knowledge base that promotes self‑service and efficient issue resolution.

What We’re Looking For

Required Skills & Competencies

• Experience in content management, digital platform administration, or data maintenance.

• Strong attention to detail and commitment to data accuracy.

• Excellent problem-solving and troubleshooting capabilities.

• Customer service mindset with a passion for helping users.

• Strong organizational skills and ability to manage multiple priorities.

• Effective written and verbal communication skills.

• Ability to collaborate with cross‑functional teams and stakeholders.

Why Join Us?

• Be part of an exciting digital transformation initiative.

• Work with cross‑functional teams in a collaborative environment.

• Contribute to the quality and success of a platform used by internal and external stakeholders.

• Gain exposure to content management, data governance, user support, and quality assurance activities.