Global IT Support & Incident Specialist

Ivoclar; Carmen; On-site; PHP 257,000 - 335,000; Full time

Benefits offered by this job

Learning and development

Attractive benefits

Job summary

Ivoclar is seeking an IT Service Delivery Technician to join our Global IT team. You’ll be the first point of contact for IT support across the EMEA, Americas, and APAC regions, helping users resolve hardware, software, access, and network issues.

You’ll monitor systems proactively, coordinate resolutions, and contribute to global IT initiatives while delivering high-quality service in a fast-paced environment.

Qualifications

• Fluent English is required; bilingual Spanish or German is a plus.
• Experience with IT service management tools, preferably ServiceNow.
• Strong problem-solving skills and ability to troubleshoot hardware, software and networks.
• Excellent communication and ability to inform users about IT interruptions.

Responsibilities

• Configure, troubleshoot, and resolve hardware, mobile devices, printers, and software problems in a networked environment.
• Proactively monitor applications, networks, and cloud services to identify issues and improve efficiency.
• Document incident resolutions for future reference in the ITSM tool.
• Analyze incidents to determine root cause and route tickets as needed.
• Improve customer experience by meeting or exceeding service expectations.

Skills

English fluency

ServiceNow experience

Problem-solving

Communication skills

Incident management

Documentation skills

Multi-tasking

Customer-focused

Education

Technical or Business informatics degree

Tools

ServiceNow

ITSM tools

Microsoft systems

Networking basics

Job description

Ivoclar is seeking an IT Service Delivery Technician to join our Global IT team. You’ll be the first point of contact for IT support across the EMEA, Americas, and APAC regions, helping users resolve hardware, software, access, and network issues.

You’ll monitor systems proactively, coordinate resolutions, and contribute to global IT initiatives while delivering high-quality service in a fast-paced environment.