Top Bpo's hiring for Customer Service Associate. Salary upto 35K.

Recruitify_HR; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Recruitify HR in the Philippines seeks an experienced customer service professional to act as the primary point of contact, resolve inquiries, and maintain high satisfaction in a high-volume call environment.

You will provide accurate product and service information, collaborate with other departments, and document interactions for continuous improvement. A bachelor's degree and 5-8 years' experience are preferred.

Qualifications

• Bachelor's degree in relevant field preferred.
• 5-8 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Working in a fast-paced environment preferred.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
• Maintain a high level of customer satisfaction while handling a high volume of calls and interactions.
• Provide accurate product and service information to customers.
• Collaborate with other departments to improve overall customer experience.
• Document and track customer interactions and feedback for continuous improvement.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree

Job description

Description

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
• Maintain a high level of customer satisfaction while handling a high volume of calls and interactions.
• Provide accurate product and service information to customers.
• Collaborate with other departments to improve overall customer experience.
• Document and track customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 5-8 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and attention to detail.
• Working Conditions: Must be able to work in a fast-paced environment.